Family Referral Coordinator - Beds for Kids Program

One House at a Time (OHAAT) is a small nonprofit located in Huntingdon Valley, PA. Our current focus is ending child bedlessness in Greater Philadelphia. Through a program called Beds for Kids, we provide children and youth with beds, bedding, and tools that encourage healthy bedtime habits, so they can get the quality sleep they need to thrive. For more information about OHAAT and the Beds for Kids program, please visit us at www.ohaat.org.

OHAAT is looking to hire a full-time Family Referral Coordinator. The Referral Coordinator will be the primary contact for OHAAT’s 300+ referral partners (the social service agencies that refer families to our Beds for Kids program) and manage every aspect of the partnerships, from recruiting and training to invoicing and scheduling.

Location: 474 Pike Road, Huntingdon Valley, PA 19006

Hours: Monday through Friday 8.30 AM – 4.30 PM (with some ability to work from home after initial training period)

Pay: $50,000 - $52,000 + $40 per month phone / internet reimbursement

Responsibilities:

• Schedule deliveries with referral partners and their clients
• Review all incoming referrals to ensure that they meet our eligibility requirements
• Confirm accuracy of referral information with clients and schedule their deliveries
• Coordinate delivery days / times with OHAAT’s Operations Coordinator
• Maintain records using OHAAT’s Salesforce platform
• Answer incoming calls and emails or reroute to other staff as needed
• Build and manage relationships with referral partners and their clients
• Perform outreach to recruit new referral partners
• Conduct training workshops for referral partner representatives
• Create invoices for referral partners participating in OHAAT’s Reimbursement Program
• Work with the Executive Director to set strategies
• Perform general administrative duties

Skills:

• Can set long- and short-term goals, metrics, and priorities
• Can use metrics to reassess and readjust strategies
• Has excellent customer service skills; emotionally intelligent and tactful
• Can effectively and efficiently communicate by phone, email, and in person
• Has excellent computer skills; proficient in Microsoft Office and internet browsing; experience with Salesforce or other CRM preferred but not required
• Detail- oriented
• Has excellent organization and time management skills
• Is an excellent team player
• Can manage multiple timelines at once and plan for contingencies
• Can keep accurate records

Medical benefits