Adult Programs Manager

The Mark Morris Dance Group is seeking an Adult Programs Manager to support our growing Mark Morris Dance Center Adult Program of approximately 65 weekly drop-in classes, seasonal 6-week Intro series, and monthly community classes and workshops. This position is focused on delivering programming excellence and increasing programming visibility, diversity and engagement with both professional and recreational dancer communities.

As a member of the Education and Community Engagement team reporting to the Director of Education, this role manages adult program faculty relationships, student registration systems and account management, special programming initiatives, evaluations and reporting.

Collaborating closely with the Director of Education and Director of the Mark Morris Dance Center, this position plays a central role in helping the Adult Program meet its annual revenue goals through student retention and high-quality customer service while prioritizing welcoming and inclusion for the Dance Center’s 1,000+ students of all ages and abilities.

Essential Duties and Responsibilities:

Administrative Responsibilities

• Manage MMDG’s Adult Class registration software, maintaining the online class schedule, troubleshooting system issues, and providing account management support.
• In coordination with HR and Payroll, ensure all Adult Program faculty employment paperwork is completed for new hires (teaching artists, musicians, assistants, substitutes). Ensure attendance is recorded correctly for faculty payroll submission and processing.
• Maintain and distribute up-to-date policies and procedures to Adult Program faculty and substitutes.
• Work with the Director of Education and Director of the Mark Morris Dance Center to create revenue projections and track revenue goals for Adult Programs.

Programmatic Responsibilities

• Work with the Director of Education to:
  • Recruit, hire, onboard and liaise with teaching artists and accompanists for Adult Programs.
  • Evaluate programming success and feedback for program improvement. Provide and assess class attendance and sales reports.
• Serve as the primary point of contact for Adult Program students, responding to inquiries and feedback, ensuring a high standard of customer service is delivered.
• Provide front desk staff with accurate and timely program information so they may support smooth operations for Adult Programs.
• Respond to onsite programming issues in real time; address concerns with or between faculty, students, and staff as needed.
• Work with the Facilities and Operations teams to schedule and manage access to studio space and resources as well as provide support with set-ups and AV for Adult Programs.
• Collaborate with Marketing to develop and disseminate promotional materials (digital and print). Capture photos and video of Adult Program classes and events when needed.
• Assist in planning and providing day-of support for Adult Program events.
• Serve as a designated Dance Center Fire Guard and assist in the event of an emergency.
• Assist with additional responsibilities and special projects as assigned.

Supervisory Responsibilities:

• No

Minimum Education & Experience Requirements:

• Minimum of three years of relevant industry experience; an understanding of and interest in the New York dance field and cultural sector
• Minimum of three years of customer service and administrative experience
• Proficiency with MS 365 and experience with SharePoint and other web-based software preferred
• Experience with Mindbody, Zendesk, and Active network a plus.

Special Requirements:

• Ability to work occasional weekends or adjusted hours for special programs and events
• First Aid and CPR/AED Certification + refresher courses offered annually
• FDNY Certificate of Fitness F03 (Place of assembly emergency personnel) + recertification (required every 3 years)
• Dance Center Floor Warden Safety Training

Knowledge, Skill, and Ability Requirements:

• Exceptional organizational skills
• Strong attention to detail and excellent follow-through
• Extremely reliable and dedicated
• Ability to handle multiple assignments and prioritize work accordingly
• Strong written and verbal communication skills
• Congenial and collaborative team player with a sense of humor and humility
• Resourceful, versatile, proactive problem-solver
• Ability to productively interact with peers, customers, and management

SCHEDULE: This is a full-time, non-exempt position that requires on-site work; 40 hours per week, Monday-Friday 10am-6pm. Ability and willingness to flex one’s schedule to address Adult Program needs.

YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU:

• Have extensive experience with database management and reporting. You enjoy using data to shape strategy and programming.
• Thrive in customer-facing roles and are skilled at providing thoughtful, responsive, and friendly service to a diverse adult student population.
• Are deeply passionate about adult dance education and understand the unique needs of adult learners across all levels and dance styles.
• Are organized and a proactive communicator who works collaboratively across departments, with teaching artists, and with the broader community.
• Bring an entrepreneurial spirit, a sense of ownership, and a desire to contribute to an inclusive, artistically vibrant environment.
• Love our work at the Dance Center and align with our core values. You’re inspired by the ways in which we celebrate our diverse community, pursue excellence in all that we do, advance access, exposure and opportunity to dance and music, and cultivate creativity.