Director of Facilities

SCOPE OF ROLE:

The Support Services functions at S:US are carried out by a team of professionals with differing backgrounds who share deeply in the S:US mission. We provide resources and support to the program departments to collectively pursue that mission. Support Services has a collegial, supportive and dynamic culture that continuously seeks to improve. We strive to treat all staff with respect in each interaction. We are motivated to accomplish our individual and collective tasks by the belief that we can help transform the lives of people we serve thereby righting societal imbalances.

The Real Estate team who is tasked with maintaining and expanding S:US’ large and diverse Real Estate portfolio is seeking a Director of Facilities & Central Maintenance to join our growing team! Our goal is to fulfill S:US’ commitment to reduce homelessness and provide a life of purpose by ensuring all our residents have a safe, clean, affordable place to call home and all our staff have the right work environment to carry out the mission.

The Director of Maintenance will be responsible for the effective and efficient maintenance and physical safety of more than 150 residential buildings, offices and clinics across the four boroughs. On-call availability outside of regular working hours, including evenings, weekends, and holidays, to address facility issues as they arise. The selected candidate will report directly to VP of Facilities & Leasing while leading a diverse team of maintenance professionals.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage the operations of the Facility Maintenance Department to ensure efficiency in meeting the ongoing maintenance requirements of all S:US’ facilities, to include:
• Oversee all aspects of building maintenance, including preventative maintenance, repair, and renovation.
• Project management overseeing construction projects.
• Creating and monitoring facility budgets including operational expenses, maintenance, and capital projects.
• Developing and implementing strategies for efficient and cost-effective management of facilities.
• Overseeing contractors for facility related projects.
• Ensuring compliance with safety regulations and implementing safety procedures
• Technical expertise: Knowledge of building systems including mechanical, electrical, plumbing and HVAC.
• Ensure the maintenance team is properly trained for their assignments and has a well-balanced mix of skills.
  • Coach and mentor staff for
  • Submit staff performance evaluations on a timely basis.
  • Proactively monitor staff time and attendance.
  • Continually stress health and safety standards to be adhered to by maintenance team.
  • Monitor accidents and injuries patterns and put in place mitigation steps to prevent occurrences.
• Establish a proactive preventive building maintenance plan for all S:US facilities. Focus must be given to the integrity of building infrastructure and major plant. (Roofs, egress routes, safety systems, boilers and AC units).
• Ensure coverage for potential agency emergencies, 24 hours, 7 days a week, including the congregate facilities and scattered site apartments.
• Participate in and lead renovation projects for existing buildings. Develop scope of work for renovation projects requiring outside vendors.
  • Ensure that projects meet city and state building codes.
  • Ensure that construction materials and equipment comply with S:US’ operational specifications.
• Ensure projects are tracked to be completed on time and on budget. Promptly report any variances to Executive Management at the earliest opportunity.
• Monitor fire safety equipment to ensure operation and compliance: fire panels, smoke alarms, carbon monoxide detectors, sprinkler systems, fire pumps.
• Internal Collaboration and Reporting
  • Work closely with the maintenance and program service departments on the day-to-day operations of S:US’ large and diverse portfolio.
  • Conduct daily visits to S:US properties to collaborate with vendors and engage with the maintenance team.

KEY PERFORMANCE STANDARDS

• Commitment: Passionately committed to the S:US mission overall and especially dedicated to providing supportive housing
• Responsiveness Able to work in a fast-paced environment, often under the pressure of strict deadlines.
• Communication – Articulate long-term vision in a compelling way that inspires the team, actively engages in discussions with peers, able to confront peers to challenge thinking respectfully, able to handle adverse and divergent opinions presented in a manner which encourages open collaboration. Ability to communicate effectively, both verbally and in writing.
• Strategic Thinking – Formulates objectives and priorities and implements plans consistent with the short and long-term interests of the organization. Capitalizes on opportunities and manage risks.
• Team Leadership – Able to assess and deploy talent against project objectives, focus on developing team talent, leads through delegation and providing opportunity for team to excel, takes decisive action with urgency, leads cross-functional collaboration as needed and execute change.
• Negotiation – Ability to source and negotiate with contractors and vendors for cost saving with supplies and service contracts.
• Customer Service – Understands cross-functional roles to produce a positive customer experience, makes decisions based on the best interest of the clients.
• Teamwork - Ability to work both independently and in a team-oriented environment.
• Self-Motivated - Independent thinker with the ability to demonstrate initiative and endeavor to maintain a stable level of productivity.

REQUIREMENTS:

REQUIRED EDUCATION AND EXPERIENCE

• Associate Degree required; Bachelor’s Degree preferred
• 7–10 years of supervisory experience in facilities management, overseeing at least 10 maintenance staff
• Proficient in Microsoft Office Suite, especially Word and Excel
• Valid Driver’s License required