Health Care Partnerships Program Associate

Project Bread connects people and communities in Massachusetts to reliable sources of food while advocating for policies that make food more accessible—so that no one goes hungry. To assist us in meeting our mission, Project Bread – The Walk for Hunger is seeking a Program Associate to join our team.

At Project Bread, we have a deep commitment to creating positive social change and recognize that hunger and racism are inextricably linked. We work in a fast-paced environment that values learning, innovation, and diverse perspectives. Knowing its centrality to our work, Project Bread is committed to equity and inclusion. We aspire to build a diverse team, including groups that are traditionally underrepresented among our sector leadership. We strongly encourage people of all backgrounds to apply.

Supervisor: Health Care Partnerships Program Manager

Salary Range: $56,000-$59,000

The Role: Project Bread is seeking a collaborative, detail-oriented, and compassionate professional to join our Health Care Partnerships team. The Program Associate plays an essential role turning client care plans into meaningful resources, coordinating logistics between case managers and clients, to help ensure clients receive the resources and nutrition education they need to prepare and eat healthy foods.

Because Health-Related Social Needs Services is a new program, we're looking for an Associate that can adapt quickly, stay organized amid change, and respond to clients and colleagues with empathy and clear communication. The ideal candidate enjoys both meaningful client interactions and high-impact operations work, and is comfortable learning new technologies. Spanish-speaking candidates are strongly encouraged to apply.

About Health-Related Social Needs Services

The Commonwealth of Massachusetts received a waiver from the Centers for Medicaid and Medicare to improve the ways in which MassHealth provides care to its members, which includes supporting health-related nutrition and housing needs as part of their strategy to address social determinants of health.

Project Bread is an approved nutrition service provider. In this role we receive referrals and provide nutritional services to members from over 45 health centers, hospitals, and physician offices across Massachusetts.

Primary Responsibilities:

• Fulfill orders for kitchen supplies and appliances.
• Coordinate the delivery of goods and services to clients by working with their coordinators to ensure lost items or returned mail arrive in the hands of clients.
• Provide daily customer service support to individuals enrolled in the program by answering phone calls, emails, and voicemails.
• Support cooking classes by scheduling, managing translation services, and sending reminders to clients.
• Support program nutrition education work through managing document translation and general organization.
• Assist with record keeping and reporting as needed.
• On occasion, complete outreach directly to members for program enrollment and service support needs.
• Perform other related tasks as needed.

Organizational Responsibilities:

• Participate in the annual Walk for Hunger, including working as event staff the weekend of the Walk (first weekend in May), and attending pre-Walk events as assigned.
• Participate in organization-wide events and meetings.
• Act to promote, sustain, and grow Project Bread’s positive, productive, and inclusive working environment.

Qualifications:

There are innumerable ways to learn, grow, and excel professionally. We know people gain skills through a variety of professional, personal, educational, and volunteer experiences. Project Bread recognizes this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate most of the qualifications and experiences listed below.

• Strong organizational skills.
• Ability to manage multiple tasks simultaneously.
• Strong written and oral communication skills.
• Experience working in diverse environments with people of different backgrounds.
• Database experience (Salesforce preferred).
• Fluency in Spanish is strongly preferred.
• Prior professional experience, preferably in customer service or public service.

Work Schedule

All employees are currently working a hybrid remote and in-office model and are expected to be present in the East Boston office on a regular basis. Remote work schedules are determined by departments. The Program Associate is required to work from the office two days a week, including full-team workdays on Wednesdays. Additionally, this position may work evenings 3-4 times a month (no later than 7:00 PM).

Benefits

Benefits include Blue Cross Blue Shield health and dental, flexible spending accounts, retirement plan, life and long-term disability, contributions to commuting costs and wellness expenses, and flexible paid time off.

COVID Policy

For the safety and protection of Project Bread Staff & Constituents we do have a COVID-19 Vaccine Policy that requires all staff to be fully vaccinated per the CDC definition. Accommodation requests will be considered through our normal request process.

Please complete our application form and upload your resume and cover letter in MS Word or Pdf format.

Review of applications will begin on July 16th and continue until the position is filled.

Project Bread is an equal opportunity employer and does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, gender expression, veteran status, height, weight, or marital status in employment or the provision of services. Please contact us at jobs@projectbread.org if you would like to request accommodations during the interview process.