Intake Coordinator

Title: Intake Coordinator

Unit: Behavioral Health Services

Reports To: Senior Director of Behavioral Health Services

Status: Full-Time; Regular; Non-Exempt

Location: Long Island City, Queens

Days/Hours: Monday to Friday 9:00am to 5:00pm

Salary: $27.48 to $32.97 (approximately $50,000 - $60,000 annually)

Position Summary:

Attention CASAC and CASAC-Ts! The Fortune Society’s Behavioral Health (BH) team is seeking a dynamic, person-centered Intake Coordinator to join our rapidly expanding outpatient Treatment Services unit. The ideal candidate will have exceptional interpersonal skills, a solid work ethic, and an ability to multitask. Responsibilities include serving as the initial point of contact for all clients, effectively managing all internal and external referrals, scheduling appointments, and day-to-day office administrative responsibilities. This is a growth position for the right candidate and an excellent opportunity for a CASAC or CASAC-T to join a collaborative, client-centered team.

Core Competencies:

Mission Fit:

The successful candidate will have an understanding of the impacts exposure to the criminal justice system may have on clients and will demonstrate commitment to helping them overcome these difficulties. S/he will also demonstrate a commitment to using respectful, constructive means of communication when interacting with clients and colleagues. The individual will utilize a strengths-based, person-centered model and endorse the concept of looking for the best in people, rather than judging them by their worst decision(s).

Client Engagement:

The successful candidate will possess excellent skills at creating dialogue and engagement of clients who are beginning Behavioral Health services. The person will also demonstrate a positive attitude and flexibility with schedule changes that a person entering treatment may demonstrate.

Time Management & Personal Organization:

This person must be able to demonstrate good time management skills and the ability to handle competing priorities including making, keeping, and/or rescheduling appointments with Fortune Society staff, external referral sources, and/or clients in a timely and professional manner.

Basic Office Skills:

The ideal candidate must have computer proficiency (knowledge of MS Office, Excel, and electronic health record systems) and be comfortable with core technology such as Zoom, WebEx, etc.

Essential Duties and Responsibilities:

• Establish rapport with clients and accurately obtain background and demographic information to initiate BH services;
• Track all internal and external referrals and maintain correspondence with referral sources and clients during pre-admission period;
• Screen referrals for priority per OASAS or OMH guidelines;
• Conduct pre-release screenings for DOCCS and DOC as well as pre-and post-release housing screenings as needed;
• Conduct evidence-based screenings with clients to identify appropriate levels of care for treatment;
• Complete thorough documentation of screening results, preliminary diagnosis, level of care determination, and intake decision;
• Manage client schedules for the treatment services clinic in Accumedic and reconcile clinical schedules with claim volume; accurately enroll new clients into Caseworthy, conduct preliminary insurance checks, and complete intake and consent process;
• Facilitate weekly orientations for newly enrolled participants as needed;
• Conduct and perform data entry for GPRA and SAMHSA Cross-Site surveys/evaluations at intake, 6-month follow-up, and discharge, maintaining appropriate follow-up rates;
• Schedule initial health screenings with the RN;
• Participate in Multidisciplinary Team meetings (MDT), collaborating on client/counselor assignment;
• Screen participants at intake for appropriateness of referrals to other Fortune Society programs;
• Notify clients of cancelled appointments;
• Manage the board report process and other data analysis projects as requested by senior management; liaise with EQI as appropriate to complete projects;
• Answer main clinic number, manage faxes and mail for the Behavioral Health division;
• Other duties as assigned;

Qualifications:

• A CASAC or CASAC-T is required; Additionally, a bachelor's degree, or high school diploma with commensurate experience in the field preferred;
• Minimum of 1 year of experience as an administrative assistant or coordinator in an outpatient clinic setting, preferably mental health and/or substance abuse related;
• Some work or internship experience with individuals experiencing psychiatric issues, trauma or incarceration a plus;
• Strong computer and organizational skills, including proficiency in Microsoft Office;
• Bilingual is a plus;

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.