Non-Residential Program Manager - Youth Educational Programming

Position Title - Non-Residential Program Manager

Exemption Status - Full Time – Exempt

Experience Required - 1-3 Years Supervisory Experience (Working with underserved populations)

Work Location - Hybrid (Dallas Office Tues. – Thurs.)

Salary Range - $50,000 - $65,000 Annually

Posting Opening and Closing Date - August 8, 2025 – Until Filled

Priority consideration may be given to submissions received by August 22, 2025

Mission Statement

Our Friends Place (OFP) is dedicated to helping young women break the generational cycles of abuse, neglect, poverty, and homelessness through empowering self-reliance and independence.

OFP seeks a dynamic and experienced leader to manage and expand our SOAR to Success non-residential prevention and education program. The ideal candidate will be a skilled, compassionate, and motivating manager with a proven track record of success in developing strong relationships with school districts, local colleges and universities, after-school programs, and other community support organizations. They will possess exceptional interpersonal and communication skills, demonstrating fairness, respect, and emotional intelligence in all interactions. This individual will be a proactive problem-solver with a positive and supportive attitude, capable of inspiring and motivating their team while working to enhance our program offerings to youth and youth-serving organizations nationwide.

Position Summary

The Non-Residential Program Manager will be responsible for empowering their team through mentorship and guidance, ensuring the delivery of high-quality outreach programming and reporting, and delivering on annual metrics while fostering a positive and productive work environment.

The Non-Residential Program Manager is accountable for the administration and implementation of all non-residential programs and for coordinating successful exits from our Residential Program.

The Non-Residential Program Manager supervises two SOAR Coordinators and works closely with the Residential Program team to ensure the agency’s program goals are met or exceeded. The Non-Residential Program Manager reports to the Chief Executive Officer.

Responsibilities

SOAR to Success Program Management and Supervision

• Gain a thorough understanding of the SOAR Coordinator role to provide effective guidance, mentorship, support, and backup coverage.
• Implement comprehensive training programs, provide ongoing supervision, and cultivate a positive and productive team environment.
• Conduct regular team meetings to track progress, gather feedback, and analyze relevant metrics to ensure program effectiveness and identify areas for improvement.
• Compile comprehensive monthly non-residential program reports for monitoring and evaluation purposes, providing data-driven insights into program performance.
• Provide professional development and support to adult allies involved in our programs.

Establishing and Maintaining Partnership Agreements

• Proactively identify, cultivate, and nurture strategic relationships with potential and existing community partners, including school districts, local colleges and universities, after-school programs, and other youth-serving organizations.
• Develop collaborative relationships with local service providers, including shelters, food banks, housing agencies, and faith-based organizations.
• Network with other organizations and agencies, sharing best practices and developing partnership agreements.
• Develop, negotiate, and formalize partnership agreements (e.g., Memoranda of Understanding) that clearly define roles, responsibilities, and expected outcomes for collaborative program delivery.
• Following the formalization of agreements, delegate next steps and actions to the team, ensuring clear accountability and timely execution.
• Monitor and evaluate the effectiveness of partnership agreements, making adjustments as needed to optimize program reach and impact.
• Ensure all partnership agreements and program activities are in full compliance with relevant governing agencies, state laws, federal regulations, and organizational policies.

Intake and Continuum of Care Coordination

• Participate in the intake process for all individuals seeking residential services, ensuring efficiency and effectiveness in assessment and referral.
• Ensure meticulous documentation and tracking of all intake activities, adhering to established protocols and maintaining confidentiality.
• Perform timely initial resident intake screenings, gathering essential information and assessing eligibility for OFP programs.
• Coordinate with the Residential Program Director and team to ensure a seamless continuum of care for young women transitioning into and out of the Transitional Living Centers (TLC), including aftercare services.

Administrative and Reporting

• Generate comprehensive monthly "Program at a Glance" reports, in coordination with the Residential Program Director, providing key performance indicators and program updates to leadership.
• Oversee invoices, vendor relationships, and manage program budgets, ensuring accurate reporting and financial accountability.
• Develop and implement industry-standard data management procedures, ensuring quality service delivery and effective participant outcomes.
• Prepare detailed annual program reports, summarizing achievements, challenges, and recommendations for future program development and strategic planning.
• Conduct data-driven analysis of program needs and areas for improvement, informing strategic decisions.
• Represent the Program Staff in public forums or delegate this responsibility to SOAR Coordinators, ensuring consistent and professional representation.
• Partner with the CEO and Development team to increase annual contributions from individuals, corporations, and community partners, supporting program sustainability.
• Opportunity to serve as staff representative on appropriate board committee.

Community Advocacy and Representation

• Serve as a liaison and advocate for Our Friends Place in the youth homelessness space, representing the agency at community forums, coalitions, and advocacy groups.
• Actively participate in local and national discussions and initiatives aimed at addressing youth homelessness and promoting systemic change.
• Educate community stakeholders and policymakers on the unique needs of young women experiencing homelessness and the impact of OFP's non-residential programs.
• Collaborate with the CEO and Development team to leverage advocacy efforts for increased awareness and support for OFP's mission.

Qualifications

• A bachelor’s degree is required, Master’s degree in a related field is preferred
• Formal training in the mental health field is highly preferred.
• 1-3 Years Supervisory/Management Experience
• Fluency in both English and Spanish is preferred
• Experience with case management tools, Apricot preferred
• Expertise in Microsoft Office Suite, with a strong emphasis on Excel, Word, and PowerPoint.
• Aware of State and school district policies that impact children and youth experiencing homelessness.

Essential Qualities

• Direct experience working with adolescents is required, at-risk youth and homeless youth, is preferred

• Flexibility to attend events, etc. outside of normal working hours as needed
• Ability to engage a wide range of stakeholders and build long-term relationships
• Impeccable integrity and sense of personal accountability
• Dedication to implementing and exploring best practices.
• Uses a trauma-informed approach when communicating with participants, clients and stakeholders.

Professional Expectations

• Maintains a clear understanding of the agency and its strategic direction.
• Ability to work independently without close oversight
• Cultivates and maintains positive relationships with team members and community partners.
• Participate in staff training and planning sessions.
• Serve as a philanthropic ambassador within the agency and the community.
• Remain mission-driven in all aspects of agency work.

Benefits

A candidate with acceptable qualifications could expect to earn $50,000 per year, while a candidate with exceptional qualifications could expect to earn up to $65,000 per year. Our Friends Place currently pays 85% of the average monthly cost for medical insurance coverage. The agency matches up to 3% of employee IRA contributions and training dollars are allotted in the annual budget to grow your expertise in nonprofit development.

Application Process

To be considered for this position, please submit your application using the provided link and complete the required questionnaire in its entirety. The questionnaire is an essential part of the process, and only applications that include a completed form will be reviewed.

Applicants who meet the minimum criteria and complete the questionnaire will be invited to a virtual interview with the hiring supervisor. After the virtual interview, candidates will be invited to a panel interview with members of the OFP team and finalist will conduct an interview with the CEO.

Please note that work samples may be requested as part of the application process and finalists will be subject to pre-employment verifications.

We kindly ask that you refrain from making any unsolicited phone calls or sending direct emails regarding the status of your application.