Major Gifts Associate

About Our Agency

Community Servings' mission is to actively engage the community to provide medically tailored, nutritious, scratch-made meals to chronically and critically ill individuals and their families. In addition, we are committed to prioritizing racial and economic justice and health equity in all our programs and business practices.

We are a dynamic and fast-growing agency at the forefront of the "Food is Medicine" field, providing over 1M medically tailored meals annually to clients and their families experiencing illness and food insecurity in Massachusetts and Rhode Island. In addition, our work strongly focuses on supporting the regional local food system, delivering high-quality nutrition education to the community, and hosting an on-site food-service workforce development program. Over the past 35 years, the agency has provided 14M+ free, scratch-made meals.

Our Commitment to Diversity

Community Servings knows that diversity drives excellence. We are a place where everyone is welcome. We celebrate, promote, and derive strength from a diversity of lived experiences. We actively seek and encourage an inclusive workforce.

About the Role

As part of the Development Department’s Major Gifts Team, the Major Gifts Associate will support various efforts to secure significant donations from individual stakeholders. Reporting to the Director of Major and Planned Giving, this role’s key responsibilities will include data management, donor research, major gift acknowledgments, and major and planned giving cultivation and stewardship efforts. This position will work closely with the Major Gifts Officer and other members of the Development Department including Communications, Donor Services, Donor Engagement and Events, and Grants.

Responsibilities and Duties

Essential responsibilities and duties include the following (other duties may be assigned as needed):

Donor Communication and Stewardship:

• • Support the scheduling of individual meetings, calls, and visits with donors and prospects.
  • Prepare and send thank-you letters, timely and accurate acknowledgments, and other donor communications for upcoming renewals (LYBUNTS) and lapsed donations. Maintain gift letters for all donations of $25,000+, for audit purposes.
  • Maintain up to date Board lists and donor lists for publication in Annual Report and website.

Research and Prospecting:

• • Conduct thorough research and reporting for donors and prospects using wealth screening tools and publicly available information to be prepared for executive and leadership staff members.
  • Prepare and present research briefs and profiles on major donors and prospects before individual engagements or events.

Administrative Support:

• • Maintain accurate and timely donor data in the CRM database, including activities for outreach and solicitation, meeting notes, and creating new records.
  • Review daily gift reports, update online gift tracker, and support timely acknowledgment by portfolio managers.
  • Routinely review acknowledgment templates for updated language and impact data.
  • Ensure that all communications are consistent with agency branding and messaging.
  • Manage schedule of renewal outreach
  • Monitoring EFT bank account and entering The Chef’s Table level EFTs into SF quickly on date of receipt.
  • Project manage in-house major donor appeal and annual donor statements.

Event Coordination:

• • Support the planning and execution of fundraising and donor events with logistics, invitations and follow-up.
  • Attend and staff development events, including evenings and weekends as necessary.

Collaboration and Team Support:

• • Support internal major gifts meetings by creating the agenda, taking in-meeting notes, and tracking follow-up activities.
  • Familiarize and understand Community Servings fundraising priorities and strategic vision.

Qualifications

• • Excellent customer service skills and prior administrative experience a plus
  • Collaborative, positive and team-oriented individual
  • Effective interpersonal and written communications skills
  • Exceptional organizational skills, complete tasks efficiently and independently
  • Proficiency in Microsoft Suite required
  • Familiarity with Salesforce and/or other CRM database systems preferred
  • Able to handle multiple projects in a fast-paced office environment
  • Strong problem-solving and decision-making capabilities to meet deadlines
  • Ability to maintain confidential and sensitive information
  • Support fundraising events that require work beyond typical business hours

Education/Experience

• • Bachelor’s degree and 1-3 years of relevant experience

OR

• • High school diploma and 2 years of experience in direct customer service and or administration

Compensation and Benefits

We offer a complete benefits program including:

• • Medical and Vision Insurance
  • Free Dental Insurance
  • Life-, Short- and Long-Term Disability Insurance
  • Paid Vacation, Holidays, Sick Time, and Personal Time off
  • Flexible Spending Account (Medical and Daycare)
  • Tuition Reimbursement
  • 403(b) Retirement Plan
  • Free Daily Community Lunch
  • Free Parking
  • Hybrid Work Schedule

Physical Demands and Special Work Conditions

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is routinely sitting for long periods of time.

How to Apply

Any interested parties are asked to provide a cover letter and resume for initial review. Apply here.