Career Advisor/Case Manager – Adult & Immigrant Career Services

Position Summary

Delco Literacy is seeking a dynamic and compassionate Career Advisor/Case Manager to join our

team supporting adult learners and immigrants on their career journeys. This role provides

individualized employment counseling, case management, and access to workforce development

opportunities to empower participants in achieving long-term career success. The ideal candidate

is culturally responsive, experienced in workforce systems, and passionate about advancing equity

and economic mobility.

Key Responsibilities

• Conduct culturally sensitive intake interviews and assessments to understand each client’s

background, skills, work history, and barriers to employment.

• Provide individualized career counseling and pre-enrollment guidance, ensuring clients are

aware of PA CareerLink services, training programs, and partner resources. Refer

customers to appropriate partner or community organizations, training programs,

educational resources, supportive services such as childcare, housing, transportation, legal

aid, or mental health services as needed.

• Coordinate program enrollment requirements by confirming customers' eligibility by

ensuring they meet all required criteria for participation. Collect, review, and verify

required documents from customers.

• Offer tailored career support, including resume development, interview coaching, job

search assistance, and navigation of the U.S. job market.

• Assist foreign-born participants with understanding credential evaluations, overcoming

language barriers, and identifying pathways to meaningful employment.

• Develop and manage Individual Employment Plans (IEPs) aligned with client goals;

monitor progress and maintain consistent follow-up to ensure compliance and success.

• Facilitate job readiness workshops covering soft skills, workplace expectations, and

employment search strategies.

• Maintain accurate records and manage data for all services, case notes, and outcomes in

the Commonwealth Workforce Development System (CWDS) in a timely and compliant

manner.

• Track and report program metrics to meet performance standards and grant requirements.
• Build relationships with employers committed to hiring diverse, work-authorized talent.
• Stay informed on labor market trends, career pathways, and local employer needs.
• Collaborate with community-based organizations, legal aid, training providers, and

workforce partners.

Required Qualifications

• Bachelor's degree in social work, Human Services, Counseling, Education, or a related

field.

• 1–3 years of experience in workforce development, case management, career services, or

immigrant support programs.

• Demonstrated cultural humility and the ability to work effectively with diverse populations,

especially immigrants and refugees.

• Strong communication, organizational, and advocacy skills.
• Understanding immigration statuses, work authorization types, and resources for

integration.

• Familiarity with workforce development programs such as WIOA, SNAP E&T, or similar.
• Proficiency in Microsoft Office.

To apply, please send your resume to cwaters@delcoliteracy.org.