Microsoft Dynamics CRM & Power Platform Engineer

HOURS: Full-Time

LOCATION: Remote, North America

TYPE: Exempt

TRAVEL: Limited, as required (Estimated 3x5/yr)

LEVEL: Mid-Level

REPORTING TO: Director of Technology Services

DIRECT REPORT(S): None

SALARY RANGE: $70K- $100K

TO APPLY:

Applicants must submit both a cover letter and resume via this link:

https://app.smartsheet.com/b/form/0198862fdf337c5683766fb628a4985d

Call2Recycle, the nation's leading battery recycling nonprofit and stewardship program, is committed to protecting the environment and fostering a circular economy by facilitating the recycling and end-of-life management of batteries that power our everyday lives. With over 30 years of experience collaborating with state regulators, manufacturers, and the recycling industry, Call2Recycle strives to make battery recycling convenient and accessible for all consumers in the U.S. Learn more at call2recycle.org and follow us on Facebook, X, or LinkedIn.

POSITION SUMMARY:

The Microsoft Dynamics CRM & Power Platform Engineer, reporting to the Director of Technology Services, will oversee the administration and maintenance of the Microsoft Dynamics CRM environment and develop and manage Power Platform solutions. This role is responsible for deploying solutions, implementing strategies for administering and management of both services, and ensuring alignment with organizational goals. The successful applicant will help enhance business operations through efficient technology solutions.

If you are passionate about problem-solving, customization and development, and are ready to work in a highly collaborative, small-sized team environment, join us and make an impact!

KEY DUTIES & RESPONSIBILITIES:

• Administer and manage the Microsoft Dynamics CRM environment, including configurations, customizations, and updates.
• Develop, implement, and manage solutions using Microsoft Power Platform, specifically Power Automate and Power Pages.
• Deploy CRM solutions and ensure their effective integration into existing systems.
• Collaborate with various departments to align CRM and Power Platform solutions with organizational needs.
• Implement strategies for the ongoing management and optimization of both applications.
• Lead the development of custom integrations and system enhancements.
• Monitor system performance and address issues.
• Ensure the security and integrity of the Microsoft Dynamics CRM environment and Power Platform solutions.
• Create and maintain documentation for CRM and Power Platform solutions, including policies, procedures, and system architecture.
• Provide technical support and guidance to other departments as needed.
• Drive innovation by identifying opportunities to improve customer experience and operational efficiency.
• Employ AI tools to assist with automated data processing and analytics.
• Collaborate with departments to collect analyze and deliver organizational data and insights.

Qualifications, Skills & Abilities

BASIC QUALIFICATIONS:

• Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience and 3 years relevant experience OR
• 6 plus years of experience in Microsoft Dynamics CRM administration, customization and development.
• 3 plus years’ experience with Microsoft Power Platform, including Power Automate and Power Pages.
• Candidates must be authorized to work lawfully in the United States for Call2Recycle, with or without sponsorship.

PREFERRED EXPERIENCE:

• Business Central 365 integration
• JavaScript (form scripting and ribbon customization)
• C# / .NET (plugins, custom workflow activities)
• Web Resources (HTML, JS, CSS)
• Power Platform CLI or PAC (for ALM and solutions)
• Plugin Registration Tool
• XrmToolbox
• Self-starter with a thirst for learning and a curious nature.
• A constructive attitude and ability to thrive in a mission-based organization

KNOWLEDGE & EXPERIENCE:

• Experience administering Microsoft Dynamics CRM.
• Experience developing, deploying, and maintaining Microsoft Dynamics CRM solutions.
• Experience developing and managing Microsoft Power Platform services with a focus on Power Automate and Power Pages.
• Experience developing strategies and best practices for managing Microsoft Dynamics 365 and Power Platform services.
• Proven ability to work in a team-oriented, collaborative environment.

SKILLS:

• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and priorities effectively.
• Highly organized with attention to detail and clear documentation practices.
• Ability to adapt to a dynamic environment and fluid processes.
• Proficiency in analyzing information at multiple levels and applying innovative solutions.
• Effective planning skills with the ability to think both strategically and tactically.
• A self-starter with a desire to work in a mission-driven organization and a collaborative environment.
• Possesses a positive, solutions-oriented mindset and thrives in a fast-paced, dynamic environment that requires a balance of urgency, patience, and adaptability.

ABOUT CALL2RECYCLE:

Why We Do What We Do: Call2Recycle's purpose is to safely transition communities to a battery-powered world through climate-responsible solutions.

What We Do: On behalf of corporate stewards, we optimize collection, share our experience and expertise, and responsibly manage the end-of-life of batteries and other materials.

Call2Recycle, Inc., is recognized as the premier battery stewardship organization in the U.S., protecting and preserving the environment through responsible end-of-life management. We have built a set of strict environmental standards that will foster our position in the market, including: Material Management and Processing, Third-Party Audits, Certifications, Recycling Optimization.

For more information on our programs, please visit https://www.call2recycle.org/.

OUR TEAM:

At Call2Recycle, we enjoy a culture of teamwork, innovation, and fun. Our team is the primary reason for our unique culture. We hire energetic and dedicated people who work hard every day to help us achieve our goals. Each one of our employees is a valued contributor, not just a number. We work in teams to benefit from our collective talents to make a real impact on the environment. The way we operate contributes to the success of our employees and our organization.

We also value the diversity of employees’ backgrounds and believe everyone’s unique perspective is critical to our success. Diversity is fundamental to what we do. Our team has varied backgrounds, speak different languages, and are engaged in varied personal pursuits but all share a commitment to environmental sustainability, and each do their small part to improve our planet.

We are an equal opportunity employer and do not discriminate against otherwise qualified applicants on the basis race, age, color, creed, sex, religion, ancestry, marital status, national origin, disability, veteran status, or any other protected characteristic.

We value our employees. In keeping with our values, we strive to support our team members in and out of work. As part of this, we offer a strong, well-rounded benefits package. Our benefits support our employees’ health and wellness, time off, and productivity. Highlights include:

Health & Wellness

• 401k
• Medical/Dental/Vision
• FSA and HSA
• Basic Life and AD&D Insurance
• Short Term and Long Term Disability
• EAP & Wellness
• Adoption Assistance
• Pet Insurance

Time Off

• Paid Holidays
• Personal Days
• Vacation Days
• Sick Leave
• Paid Parental Leave
• Bereavement Leave
• Volunteer Hours
• Voting Leave
• Jury Duty
• Medical and Military Leave

Productivity

• Education Assistance
• Home Office Furniture Reimbursement
• Password Management Service
• Employee Engagement
• Training & Learning