Individual Giving Associate

Reports To: Individual and Planned Giving Manager

Classification: Full-Time | Exempt

Salary & Benefits: $50,000 - $55,000. The Center offers a competitive benefits package that includes medical, dental, vision, 401k with employer contribution, voluntary life, short-term, and long-term disability insurance, paid parental, family care, and gender affirming healthcare leave. We also offer a generous paid time off policy.

Schedule: Generally Monday through Friday. Work days and hours may shift depending on scheduling needs; typical schedule will be 10:00 a.m. to 6:00 p.m.; flexibility required. This position is classified as a hybrid role with a minimum of 3 days onsite per week.

Summary: The Individual Giving Associate supports all aspects of the Individual Donor, Membership, and Planned Giving programs at The Center. This includes donor acknowledgments, direct mail and digital fundraising and marketing efforts, database account maintenance, gift processing, pledge invoicing, donor prospecting, and estate planning correspondence and tracking.

Essential Duties and Responsibilities:

• Partner directly with Individual and Planned Giving Manager in the creation and execution of direct mail and digital marketing efforts.
• Ensure consistent brand voice and inclusive messaging across all donor communications.
• Write membership renewal letters and coordinate all aspects of in-house mailing logistics, and support campaign data reporting.
• Manage the individual donor gift acknowledgements process, and the invoice process for all individual gift pledges.
• Ensure CRM data hygiene by identifying and resolving donor database issues and errors, in order to produce accurate donor files and lists.
• Work closely with the Communications and Marketing and Special Events team to support digital fundraising and marketing campaigns (paid/organic).
• Support the Development Systems Manager in gift entry processes, including cash, credit card, and gift portals.
• Oversee all third party fundraiser renewal and acquisition solicitations, correspondence, and acknowledgements.
• Provide support in planned giving and estate correspondence.
• Support registration, check-in, and donation entry for fundraising special events.
• Research and create donor profiles.
• Manage weekly/biweekly in-office volunteer.
• Other duties as assigned.

Position Requirements:

• Bachelor’s Degree or equivalent professional and educational experience.
• Minimum two (2) years of fundraising/marketing/sales experience in a fast-paced business or nonprofit environment.
• Prior experience with individual fundraising preferred.
• Computer proficiency with Microsoft Word and Excel, including merges and formulas.
• Proficiency in Canva
• Understanding of social media and email marketing for relationship management
• General proficiency or willingness to learn new fundraising software and tools.
• Strong proficiency of relational database management systems. Knowledge of Salesforce or other dynamic high-level CRM is preferred.
• Ability to project manage and balance multiple timelines and deliverables at once, with an emphasis on attention to detail.
• Strong interpersonal skills and ability to interact with a wide range of personalities including staff, volunteers and members of the public.
• Ability to work independently and collaboratively as part of a team.
• High level of initiative, dependability, flexibility and sense of humor.
• Demonstrated ability to work with individuals of diverse races, identities, ethnicities, ages, gender identities, and sexual orientations in a social justice-driven environment.
• Understanding of, and commitment to, undoing structural and institutional racism and bias and the spectrum of gender identity and bias. Consideration of the impacts and outcomes in decision-making processes and on underserved and historically oppressed communities.
• A strong commitment to social justice and the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.

The Center’s Commitment to Equity & Inclusivity:

The Center was born of community activism in response to the AIDS epidemic, ensuring a place for LGBTQ people to access information, care, and support that they were not receiving elsewhere. We opened in 1983 to help people who had doors constantly closed in their faces, ostracized by family, friends, and shunned by the general society. Since that time, we have continually provided a wide array of services and programs to serve our community, with an intentional focus on providing support to those who are most vulnerable. We have always taken great care to be a space that responds to community need; engaging in diversity, equity and inclusion work is another outgrowth of those ongoing efforts. We recognize that in order to help LGBTQ individuals and our diverse community achieve parity in health, justice, opportunity and success outcomes, our organization must hold a strong foundation and competency in, as well as invest organizational focus on, equity and inclusion frameworks, practices and policies. This is also true in our hiring and retention of staff.

The Center is an Equal Opportunity Employer.