Facilities Operations Manager

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Position Summary

The Facilities Operations Manager is responsible for the effective operation, maintenance, and stewardship of the organization’s facilities, including a 153,000 square foot flagship social service center and three residential facilities. This position oversees a team of 12 maintenance/janitorial staff and three (3) maintenance mechanics, ensuring that facilities are safe, efficient, welcoming, and well-maintained to support the organization’s mission. The Manager will create and maintain a facilities dashboard to track projects, preventive maintenance, and performance metrics, and will play a central role in communication with a large and diverse staff team.

Key Responsibilities

Leadership & Oversight

• Supervise, train, and evaluate maintenance/janitorial staff (12) and mechanics (3).
• Foster a team-oriented environment with an emphasis on clear communication, inclusion, and accountability.
• Develop work schedules, assign tasks, and monitor performance to ensure timely and high-quality service delivery.

Facility Operations & Maintenance

• Oversee daily operations of all facilities, including maintenance, custodial, HVAC, mechanical, electrical, plumbing, and groundskeeping.
• Manage preventive maintenance programs to maximize the lifespan of building systems and equipment.
• Ensure compliance with local, state, and federal building codes, OSHA standards, life safety, fire safety, and ADA requirements.
• Serve as primary liaison with outside contractors, vendors, and inspectors.
• Oversee security and safety systems in collaboration with program and administrative leadership.

Capital Planning & Project Management

• Develop and maintain a facilities operations dashboard to track active projects, preventive maintenance schedules, capital improvements, and budget metrics.
• Coordinate and oversee facility-related capital projects, renovations, and upgrades.
• Assist with long-term facilities planning, including sustainability initiatives and cost-saving measures.

Budget & Resource Management

• Prepare and manage the facilities budget, including forecasting, monitoring expenses, and identifying cost efficiencies.
• Oversee purchasing and inventory of maintenance supplies, tools, and equipment.

Communication & Collaboration

• Serve as the key communicator between facilities staff, program staff, and senior leadership regarding building-related needs.
• Translate technical issues into accessible updates for non-technical staff.
• Work effectively with a culturally and linguistically diverse workforce, residents, and community members.
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Qualifications

Required

• Bachelor’s degree required, Master’s degree preferred.
• Minimum of 5 years of progressively responsible experience in facilities management, plant operations, or related field.
• Minimum of 3 years of supervisory experience with diverse teams.
• Strong knowledge of building systems (HVAC, electrical, plumbing, mechanical) and custodial operations.
• Demonstrated ability to manage large-scale facilities (100,000+ sq. ft.) and multi-site operations.
• Excellent communication and interpersonal skills; ability to engage effectively across cultures, languages, and staff levels.
• Strong organizational and project management skills, including dashboard/reporting tools (Excel, Smartsheet, Asana, or similar).
• Spanish comprehension (oral and written) a plus, though not required.

Preferred Certifications & Training

• Facilities Management Professional (FMP) or Certified Facility Manager (CFM) – International Facility Management Association (IFMA).
• OSHA 30-Hour General Industry Certification.
• Building Operator Certification (BOC) – recognized in Illinois.
• Certified Plant Maintenance Manager (CPMM) – Association for Facilities Engineering.
• EPA Section 608 Certification (for HVAC/Refrigeration handling).
• Illinois Stationary Engineer’s License (if applicable to facility systems).
• Valid Illinois driver’s license and ability to travel between sites.

Core Competencies

• Leadership & Team Development
• Clear and Inclusive Communication
• Problem-Solving & Critical Thinking
• Project Management & Accountability
• Budgeting & Resource Stewardship
• Commitment to Diversity, Equity, and Inclusion
• Safety & Compliance Orientation
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Working Conditions

• Primarily on-site role, with occasional evening/weekend work for emergencies or special projects.
• Frequent walking, standing, climbing ladders, and lifting up to 50 lbs. required.
• On-call availability for urgent facility issues.

Compensation & Benefits

Annual salary range of $85,000 to $95,000, and benefits package according to organizational policy.

Annual salary range of $85,000 to $95,000, and benefits package according to organizational policy: Medical , Dental, Vision , 401K, Life insurance.