House Manager, New Victory Theater

The Organization

New 42 catalyzes the power of performing arts to spark new perspectives, incubate new works and create new opportunities for us all. Through the nonprofit’s signature projects — New Victory Theater (New York City’s premier theater for kids and families) and New 42 Studios (“Broadway’s secret laboratory”) — New 42 makes extraordinary performing arts a vital part of everyone’s life, from the earliest years onward.

We believe that representation matters both on the stage and behind the scenes, and seek employees who feel the same. We also know that creative people often come with non-traditional resumes and experience; if you believe you’d be a great fit here, please don’t count yourself out—we want to hear from you! Read more below on how to apply.

The Position

The New Victory Theater’s full-time House Manager is responsible for ensuring the courteous, efficient, and safe day-to-day operations of New York City’s oldest operating theater, a 499-seat theater that presents artistic work for kids and families. This is both a supervisory and a hands-on job, requiring outstanding interpersonal relations skills and an ability to build a positive work environment in which our staff (full-time FOH managers and our ushers who are part of a workforce development program) are well-trained, confident, and empowered to deliver excellent hospitality to our patrons. The House Manager is the primary patron-facing staff member at performances and events, and ensures a high-quality patron experience by performing various administrative, supervisory, and public relations functions. In addition to their work at the New Victory Theater, the House Manager also supports the front of house operations at New 42’s other performance venues and is able to run performances in these venues when needed.

Primary Duties and Responsibilities

Front of House Operations

• Act as the primary full-time staff member on duty during performances. Attendance at performances is required, and the show schedule will determine the work schedule including regular evening, weekend, and holiday work.
• Supervise staff in efficiently operating audience services duties, including overseeing ticket scanning, seating, and communications with Front of House staff, The Usher Corps, and Stage Management.
• Coordinates with necessary departments for all on site events and show responsibilities including Artistic Programming, Development, School Engagement, Facilities, Family Engagement as well as others.
• Complete end-of-show reports detailing house counts, tickets sold, and patron comments or concerns.
• Control patron flow and backed-up lines, helping to reduce patron waiting time.
• In an emergency, collaborate with production, company management, theater operations, and other front of house staff on the safe evacuation of the audience.
• Provide excellent customer service, addressing the needs of patrons in a friendly, helpful, timely, and effective manner. Maintain knowledge of plays and ticket policies.
• Implements accessibility programs, such as sensory-friendly performances, open captioning, and audio descriptions.

Department Supervision and Administration

• Work with the DIrector of Audience and Youth Engagement to manage the schedule and oversee FOH / Youth Engagement staff during performances
• Administrative tasks include but aren’t limited to overseeing scheduling house management staff, sending reminder emails, and generating show-specific notes.
• Determines staffing needs with the approval of the Director of Audience and Youth Engagement

Staff Training and Youth Engagement

• Training and supervising FOH staff in conjunction with the Director of Audience and Youth Engagement.
• Create and foster community with ushers in alignment with positive Youth Development principles
• Perform other duties as assigned.

Essential Knowledge and Qualifications:

• Minimum four to five years of house management, box office, or similar events management experience
• Excellent hospitality background with strong interpersonal, written, and oral communication skills
• Must be adaptable and able to work in a fast-paced environment
• Experience working with kids, families and/or teens and college students
• A background and/or interest in theater
• Schedule flexibility and willingness to work performances and events, including early mornings, nights, weekends, and holidays
• Candidates must have strong computer skills. Previous experience with ticketing software (Tessitura preferred) is a plus but optional
• Must be CPR certified or able to complete certification
• Obtain an S-95 and F-03 Certificate of Fitness from the FDNY NYC Department of Health Food Handling Certification

CPR/First Aid/AED Certification

• This position requires standing for extended periods, communicating with Box Office and Stage Management via headset, and repeatedly walking a distance of approximately 50’, including stairs. Frequent lifting of up to 50 pounds, such as supplies and equipment, is required.

Why Should I Apply?

Be a part of this leading non-profit performing arts organization committed to empowering young people, artists, and educators through the performing arts. In addition to a competitive salary, New 42 offers a robust employee benefits package which includes comprehensive Health Insurance, Flexible Spending Account, a 403B Retirement Plan, Employee Pension, and Paid Time Off.

Equal Opportunity Employer

New 42 is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: New 42 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, predisposition or carrier status, disability, age, military or veteran status, or any other status protected by applicable law.

Accessibility Needs

Any applicants needing accommodations for accessibility purposes; please don't hesitate to let us know what you need.

To be considered for this position, email the following to education.hr@new42.org

• Cover letter expressing specific interest in and qualification for the position
• Resume