Case Manager

POSITION RESPONSIBILITIES:

Provide Intensive Case Management (50%)

• Facilitating collaboration and communication between different providers and support services to ensure holistic care for the client.
• Conducting in-depth assessments of the client's situation and specific needs to identify areas for support and intervention.
• Working closely with the client to set clear, personalized goals and develop a thorough plan of action to actively address their needs and significantly improve their well-being.
• Assisting the client in identifying and accessing relevant community resources, such as support groups, housing assistance, and vocational services.
• Maintaining detailed records of services provided and monitoring the client's progress towards their goals.
• Providing immediate crisis intervention and support during emergency situations to ensure the client's safety and well-being.
• Provide intensive case management services for families experiencing homelessness and those at risk of becoming homeless
• Daily monitoring of family interaction within a communal residential environment, enforce house rules, chores and regulations to ensure a safe and harmonious living space
• Collect program specific intake paperwork and conduct intakes for all clients (IM+CANS)
• Support families in securing benefits, such as enrollment in County Care, Medicaid, TANF, SNAP, WIC, Social Security benefits, etc.

Administration and Client Services Coordination (20%)

• Maintain ongoing audit ready case files
• Maintain client engagement and follow-up through a variety of means: phone calls, email, visits, etc.
• Ensure accurate and timely data entry into CIS, IM+ CANS, HMIS, etc.
• Complete accurate documentation in daily logs, incident reports and any additional reporting requirements
• Ensure individuals are supported in the most respectful and professional manner
• Ensure that health and safety codes are always adhered to and by all residents
• Attend all scheduled meetings and mandatory training as directed and will ensure health, safety, and welfare of the residents
• Assist residents with daily living skills, conduct life skill training, events and assist program director with projects that support residents and their extended families
• Support the team in de-escalating crises and stabilizing individuals
• Maintains relevant current knowledge of the field by participation in training sessions, seminars and conferences
• Represent Primo Center at outreach events
• Additional job duties as assigned

Minimum Qualifications:

• Commitment to Primo Center Mission and values
• BA or BS degree, preferably in social work, human services, or related field + 1-5 years of work experience, preferably with families experiencing homelessness
• Working knowledge of the child welfare system
• Demonstrated understanding and utilization of Harm Reduction and Trauma Informed Care
• Effective verbal and written communication skills
• Experience and ability to use computers for data entry, communication and report writing
• Demonstrate respect for cultural and socioeconomic characteristics of clients and is willing and competent to work with a diverse client population
• Ability to work both independently and as a part of a team
• Must be available for after hours, weekend and on-call work, as needed

Physical Requirements

To ensure effective care and client support, this role requires the ability to:

• Lift and carry up to 25 lbs. (e.g., supplies, personal belongings)
• Stand, walk, bend, and climb stairs frequently throughout a shift
  • Respond rapidly to crises—move quickly across the facility and grounds
  • Perform routine inspections of communal areas (bending, reaching)
  • Work in a variety of indoor settings; occasional exposure to loud or crowded environments

Reporting Relationship

This position reports to the Shelter Director, Program Director, or Sr. Director of Community Support Services, and has close working relationships with other case managers, therapists, house managers, and works collaboratively with other staff.