Intake Coordinator

Job Details

Type: Full-Time Exempt

Reports To: Program Director

Location: Baltimore, Maryland

Application Deadline: October 3rd, interviews begin October 13th

Pay & Benefits

We believe in taking care of the people who take care of our community. This role comes with:

• A salary of $65,000 per year
• Health insurance (including dental and vision)
• Paid sick leave, vacation time, and other paid days off so you can rest and recharge
• Some evening or weekend work may pop up, but we try to balance it out so you’ve got breathing room outside of work too

About the SOS Fund

At the Stop Oppressive Seizures Fund (SOS Fund), we’re working to stop the loss of homes, equity, and community in Baltimore City. Our mission is to disrupt predatory systems that strip away ownership in Black, Indigenous, and communities of color — while also reimagining what property and land stewardship can look like. We’re not just fighting harmful systems, we’re also building alternatives: through mutual aid, policy advocacy, and collective ownership models that put power back into the hands of our communities.

Our values are rooted in:

• Justice & Liberation – pushing back against systemic harm and centering equity
• Community & Care – putting people first, and making sure families and neighborhoods feel supported
• Repair & Restoration – recognizing that healing includes financial repair, collective action, and new models of ownership
• Collaboration & Courage – we don’t shy away from hard conversations, and we lean on each other to make change possible

Working at SOS Fund

We’re a roll-up-your-sleeves kind of team. Titles exist so we know who’s doing what, but they don’t separate anyone from the work - everyone here pitches in where needed. We do a lot of our thinking together, collaboration and shared problem-solving are part of how we grow ideas and make decisions.

We’re an in-office team because being accessible to our clients, and to each other, is at the heart of how we work. While there are some opportunities to work from home, right now that’s usually no more than one day a week.

You’ll be joining a brilliant and highly committed collective who is passionate about helping Baltimore City residents keep their homes. If you like being part of a mission-driven team where the days are goal-focused but unscripted, this is the place for you.

About the Intake Coordinator Role

The Intake Coordinator is the bridge between SOS Fund and the Baltimore community. This role is all about building trust, spreading the word, and bringing in new clients.

You’ll be the welcoming first stop for people learning about and seeking SOS Fund support. You’ll make sure every client’s journey starts with clear communication, solid documentation, and a sense of being seen and heard. You’ll gather important information, connect with clients about their needs, and hand off a comprehensive, accurate picture to the rest of the SOS team via internal channels.

This role is perfect for someone who loves meeting new people, keeping up with community resources, events, and activities, and then sharing that knowledge with incoming SOS clients so they feel informed and supported from the start.

What You’ll Do

• Be the First Point of Contact Serve as the first point of contact for new clients, from external activities and internal referrals offering a welcoming, accessible introduction to SOS services
• Educate and Inform - provide clients with clear information about what SOS does (and doesn’t) offer
• Document Thoroughly - collect, organize, and maintain intake information and documentation (within databases, spreadsheets, or CRM tools like ClickUp) with accuracy and confidentiality
• Work Together - work alongside the Client Coordinator and Payments Coordinator, to ensure smooth handoffs and consistent follow-up
• Maintain and Nurture Relationships serve as the primary point of contact for SOS’s existing network of resource providers; maintaining regular contact as an essential part of our referral process
• Spread the Word - support inreach and education efforts when needed, representing SOS in the community with clarity and care. Inreach occurs within our client base, network of resource providers, and partners

What We’re Looking For

• You align with our mission — you care about fighting for housing justice and regenerating community power
• You’ve done your own equity and justice work — you understand how systems of oppression intersect and don’t need convincing that inequities exist. You’ll stand firm in the reality that repair is necessary
• You’re a people person who loves meeting others, building connections, and being a go-to resource for support and information
• You have strong communication skills and are comfortable speaking in public, presenting about SOS Fund services by sharing SOS’s work in ways people can understand and relate to, and hosting client get-togethers
• You have experience connecting with communities through outreach, organizing, advocacy or event planning

Equal Opportunity

SOS is an equal opportunity employer. We do not discriminate against any applicant for employment or employee because of race, nationality, ethnicity, age, religion, disability status, sex assigned at birth, gender identity, gender presentation, immigration status, or sexual orientation.