Program Director (TOP Clubhouse)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Program Description: Goddard Riverside’s TOP Clubhouse is an accredited clubhouse and is a recognized Evidenced Based Model of Recovery Oriented Psychiatric Rehabilitation. The clubhouse community creates a therapeutic environment that transforms the lives of individuals living with mental illness. Members, together with staff, participate in all the work units including employment, education, administration and culinary. Together they perform all activities, including advocacy, administrative support, building maintenance and food preparation that keep the community going. The clubhouse is open on major holidays like Thanksgiving, Christmas and New Year’s and operates a social recreational program.

Position Summary: The Program Director is responsible for the day- to- day oversight of all program activities and functions. The primary duty is to manage the programmatic and administrative aspects of the Clubhouse in a manner consistent with Clubhouse philosophy and the DOHMH contracted scope of services. The Program Director will provide leadership and vision to the Clubhouse members and staff, upholding the integrity of the Clubhouse model. The Program Director will implement the model by providing leadership to staff and members in developing the units, work-ordered day tasks, the Advisory Board, and the NYC Clubhouse Coalition.

Schedule: Monday to Friday, some evenings, and weekends, 9am to 5:00pm

Salary Range: $71,000 - $77,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities, and Essential Duties

Program oversight and quality assurance

• Oversee caseload assignments, case management, service plans and member records
• Oversee planning and implementation of work-ordered-day activities to promote program goals
• Ensure program policies and procedures are fully developed and kept up to date
• Ensure overall program quality standards are met
• Ensure all incident reporting and follow up is done thoroughly and in a timely manner
• Develop annual program budget and monitor program expenses against budget
• Work with government and private funders to meet all regulations and deliverables, ensure compliance with funders and high quality of care in a manner consistent with the clubhouse model
• Ensure accurate and timely accounting of petty cash and subsidized food program
• Educate and adhere to the 37 Clubhouse Standards as defined by Clubhouse International
• Oversee implementation of screening and navigation functions under the new NY 1115 Medicaid waiver

Staff supervision

• Lead regular staff meetings to discuss member status and program outcomes
• Meet regularly with five staff for supervision; evaluate their work and discuss members’ progress
• Oversee Interns and volunteers
• Collaborate with Director of Employment and Rehabilitation to provide staff training on clubhouse philosophy, member issues and agency policies. Arrange for outside training as needed
• Hire, train, coach, evaluate, and terminate staff.

Site supervision

• Ensure a safe and welcoming environment where members have access to the services they need
• Communicate regularly with Church staff regarding facility related issues and shared space
• Serve as liaison to the church on all space issues

Community and agency liaison

• Serve as liaison to GRCC management and agency program directors and relate agency-wide information to staff
• Serve as liaison to related community programs and employers
• Attend bi-weekly Department Head Meetings
• Attend bi-weekly NYC Coalition Meetings and required Program Director’s Meetings
• Develop a strong Advisory Board and serve as Chair of the Advisory Board meetings held monthly

Program development and improvement

• Prepare program reports: weekly, monthly, and quarterly.
• Lead and coordinate monthly Clubhouse Advisory Board meetings; community outreach
• Responsible for developing Transitional Employment placements
• Oversee Program evaluations and implement improvement plans
• Responsible for development and implementation of corrective action plans
• Participate in agency and program advocacy efforts

Other duties as required

Qualifications/Educational Requirements

• Master’s Degree with Licensure in Social Work preferred, Master’s degree in a related field may be considered with significant relevant experience
• Experience working with individuals with mental illness
• Supervisory/Management experience required
• Clubhouse International Training preferred

Skills, Knowledge and Abilities

• Excellent verbal and written communication skills
• Knowledgeable in evidence-based practice models, including person centered planning, motivational interviewing and strengths-based approach
• Able to handle emergencies and effective problem solving
• Strong Interpersonal skills
• Driver License preferred
• Food Handler’s certification preferred

Computer Skills: To perform this job successfully, an individual should be

• Able to work in the Microsoft Office Suite, should especially be proficient in Word and Outlook
• Able to use or learn to use AWARDS database
• Familiar with cloud-based payroll platforms such as Paycom (supervisor/manager functionality)
• Able to use or learn other electronic databases, programs, and funder-related software as needed
• Able to manage virtual and hybrid clubhouse programming and activities

Physical Requirements

• Occasional Lifting of up to 50lbs; Responsible to work with community members on cleanliness and maintenance of Clubhouse site
• Considerable physical activity on a regular basis such as walking, stairs, setting up and breaking down the space daily
• Frequent computer use

Work Environment

• Members and staff share office
• Program space is shared and located in several leased spaces within a church

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.