Program Coordinator, Energy Program

Sustainable Westchester delivers climate solutions to the governments, businesses, organizations, and people of Westchester County. Through its innovative programming, extensive relationships, and effective advocacy, Sustainable Westchester has been at the forefront of regional and statewide efforts to achieve a clean energy transition, conserve natural resources, promote environmental justice, and help member communities become more prosperous, healthy, resilient, and equitable. For more about the organization and its activities, please visit https://sustainablewestchester.org/.

Reports to: Senior Program Manager, Westchester Power

Hours: Full-time, 40 hours per week, Hourly rate

Location: Mount Kisco, NY / Hybrid (3 days/week in office). Westchester county travel and frequent evening/weekend work required.

Description:

The Program Coordinator is responsible for carrying out duties related to essential customer service and outreach activities of the Westchester Power program. The Program Coordinator shall demonstrate an enthusiasm for sustainability with the ability to communicate clearly and effectively in customer interactions, written materials, and public presentations. It's helpful if you speak Spanish or have a willingness to learn to better serve our customers.

Key Responsibilities:

Customer Service

• Respond promptly to customer inquiries via phone and email providing accurate information and support.
• Review and process customer form submissions using the program's Customer Relationship Management (CRM) system.
• Assist with miscellaneous tasks and projects to ensure smooth program operations.
• Provide support to municipal elected officials and staff interacting with the public regarding the program, offering assistance in both English and Spanish as needed.

Outreach and Education

• Plan and conduct outreach activities, including virtual information sessions, community event tabling, and presentations to municipal boards and community groups.Maintain and update outreach evidence logs to track engagement activities.
• Coordinate the execution of mailings for newly eligible customers, including creating bilingual materials, setting timelines, and managing workflow.
• Collaborate with municipal staff and community leaders to organize outreach events that cater to both English- and Spanish-speaking audiences.
• Record and update outreach and customer engagement data in Sustainable Westchester's CRM, including new contacts, event details, and customer service issues.
• Develop and distribute program resources, such as FAQs, event flyers, and other promotional materials.

Program Operations

• Regularly update process documentation for customer service and outreach workflows to ensure accuracy and consistency, including bilingual content where applicable.
• Assist in the preparation of NY State compliance submissions
• Participate in organization sustainable operations practices (i.e. composting)

Qualifications:

• This is an entry level position and requires no previous work experience.
• Conversational Spanish skills or a willingness to learn are strongly preferred.
• Strong interpersonal skills.
• High level of organization.
• Comfortable working in a fast-paced environment with changing priorities.
• Availability for evening and weekend events.
• Proficiency with basic office software programs (MS Office, G-Suite).
• Commitment to addressing environmental justice issues and promoting equity and diversity inside and outside of the organizational setting.
• Valid driver’s license and reliable fully insured automobile.
• Background in sustainability, energy, or a related field is a plus.

Benefits:

• Health, dental, and vision benefits.
• Mental Health Resources.
• Generous vacation time along with paid time off for Federal and Religious holidays each year. Closed for the last week of each year.
• 401K plan with company match.
• Support of caring colleagues invested in each other’s growth, development and wellbeing.

Salary:

$50,000 - $55,000