Long Term Care Ombudsman Program
The St. Louis Long Term Care Ombudsman Program (LTCOP) is the area’s most comprehensive resource that serves residents of licensed long term care nursing homes and their families.
Established in 1979 as an independent, non-profit, public service agency, LTCOP is the leading provider of advocacy services and information on nursing homes, regulations and residents’ rights to residents of nursing homes, their families and the community. As a United Way Agency, we serve St. Louis City and Missouri Counties of St. Louis, Jefferson, Franklin and St. Charles, all in conjunction with the St. Louis and Mid East Area Agencies on Aging, as well as 16 additional counties in North East Missouri in conjunction with the North East Area Agency on Aging.
Our Ombudsman Program consists of professional staff and specially trained volunteer ombudsman who visit assigned long term care nursing home facilities weekly, getting to know residents and providing advocacy, support and education about their rights. When requested, act as a voice for resident treatment and care. Long Term Care Ombudsmen can help mediate resolution of grievances and disputes, make referrals and monitor the referral to see that the problem is resolved. Long Term Care Ombudsman listen to nursing home residents concerns and complaints, resolve grievances by working with the families and facility staff, explain resident’s rights, and promote meaningful conversation and rapport between the resident, family and staff.
Our Victims of Crime SERVE Program is also a part of Ombudsman services. We provide trained staff and volunteers who support nursing home residents who may be a Victim of a Crime, experience physical abuse, assault or financial exploitation. We assure the victims are protected through all available legal means and support them through the process. This may include meeting with residents, assessing their needs, cooperatively working with local police authorities, court systems, lawyers and providing referrals for residents as needed.
Community Outreach and Education for other community organizations is provided in an effort to increase awareness of the Long Term Care Ombudsman Program services. Education and training is also provided to long term care nursing home staff, licensed administrators and directors of nursing in an effort to help satisfy required Continuing Education Units (CEU’s) and increase knowledge regarding the needs of the long term care resident’s quality of life.
Information Center provides free and objective education and information services to individuals, families and caregivers seeking placement assistance. We clarify nursing home regulations and resources. We help families cope with the costly and complicated process of long term care placement. LCTOP provides directories listing all licensed facilities and bed availability information. These directories provide information about cost, Medicaid potential, Medicare and types of services offered by the facilities. Additional consultations are available to discuss other elder care issues such as Medicaid/Medicare and numerous elder issues. These issues may include state, federal and facility regulations, living wills, guardianship, Medicare / Medicaid and durable powers of attorney.
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