Remote Hospice Volunteer

Position Summary:

We are seeking compassionate, empathetic, and reliable volunteers to make regular check-in phone calls to families and caregivers of hospice patients. As a remote hospice volunteer, your primary role is to offer emotional support, a listening ear, and a caring presence through scheduled phone conversations. You will not provide medical advice or counseling, but rather serve as a comforting connection for those navigating the challenges of end-of-life care.

Key Responsibilities:

• Make scheduled check-in phone calls to families and caregivers of hospice patients
• Provide emotional support, companionship, and a listening presence
• Document the outcomes of each call according to hospice protocols
• Report any concerns or urgent issues to the hospice care team
• Maintain confidentiality and comply with HIPAA and hospice policies
• Participate in initial training and periodic volunteer meetings or check-ins

Qualifications:

• Strong communication and active listening skills
• Compassionate, patient, and nonjudgmental demeanor
• Ability to maintain confidentiality and professional boundaries
• Comfortable speaking on the phone with individuals who may be grieving or under stress
• Reliable access to a phone and a quiet, private space for making calls
• Basic computer skills for logging calls and communication

Training and Support:

• Comprehensive orientation and training provided
• Ongoing support from the Volunteer Coordinator and hospice team
• Resources for handling emotional conversations