Case Admissions

The Admissions Administrator plays a key role in ensuring the smooth flow of My New House’s case management operations. This volunteer works behind the scenes to process incoming cases, allocate them to the correct programs or case managers, and maintain accurate records in the organization’s database. This role is non-client facing and focuses on internal processes that keep our housing, transportation, and support services running efficiently.

Key Responsibilities

• Review and process all incoming case referrals and applications.
• Allocate cases to the appropriate department, program, or case manager based on client needs, eligibility, and program criteria.
• Enter and update case information in the data management system accurately and in a timely manner.
• Track case assignments to ensure no referrals are missed or delayed.
• Organize and maintain electronic case files for easy access by authorized staff.
• Generate internal reports for program tracking and management review.
• Communicate with internal team members to confirm case status and allocation.
• Maintain strict confidentiality and compliance with My New House policies.

Qualifications

• Must have a bachelor’s degree in social work, human services, business administration, or a related field or be currently enrolled in a related degree program.
• Strong organizational and data management skills.
• Detail-oriented with excellent accuracy in data entry.
• Proficient with computer systems, Microsoft Office, and database programs (training provided).
• Ability to work independently with minimal supervision.
• Commitment to confidentiality and ethical data handling.

Training Provided

• Orientation to My New House’s mission, services, and case management workflow.
• Training on database systems, data entry protocols, and case allocation procedures.
• Guidance on internal communication and reporting standards.

Impact

By ensuring that cases are processed quickly, accurately, and sent to the right place, the Admissions Administrator plays a critical role in helping My New House respond promptly to individuals and families in need. Your behind-the-scenes work ensures that case managers and service teams have the information they need to take action quickly.

My New House is a 100% volunteer-based organization. We are not hiring for paid positions at this time. This is a volunteer opportunity only and is not intended as a pathway to employment. We welcome individuals who are passionate about organization, accuracy, and making a meaningful impact from behind the scenes.

Next Step:

To get started, we’d love to invite you to schedule a brief orientation. Please use the link below to choose a time that works best for you:

https://mynewhouse.as.me/interview

Watch our video to learn more: Welcome to My New House