Social Worker and Quality Assurance Associate

Shift Schedule: Monday-Friday, 8AM-4PM Hours Per Week: 35

GENERAL RESPONSIBILITIES

The Social Worker and Quality Assurance Associate in JASA’s Older Adult Centers (OAC) Information and Assistance program will carry a caseload of clients from OACs located in Queens and assist the Program Director of Information and Assistance with administrative tasks.

DUTIES AND RESPONSIBILITIES

• Social Work
  • Carry a caseload of information and assistance clients in-person for Queens OACs o Conduct outreach and education activities in the community and/or at centers to increase awareness of information and assistance services offered
  • Alert the director of Information and Assistance of any high risk and/or emergency situations with OAC clients
  • Provide program coverage at Older Adult Centers when there are Case Manager vacancies (or when CMs are on long leaves of absence)
  • Participate in professional trainings to acquire and update skills (e.g. City funder-sponsored meetings and trainings)
• Quality Assurance
  • Monitor and analyze program statistics using client electronic record system
  • Review and sign off on case manager case notes
  • Review and approve of information and assistance logs
  • Prepare and submit reports to funder as appropriate
  • Prepare for and co-facilitate monthly Case Manager staff meetings
• Handle other responsibilities as assigned and appropriate

QUALIFICATIONS

• Graduate of an accredited college or university with a bachelor of social work or equivalent with a minimum of two years experience.
• Must be available to participate in coverage of "Cooling Center Hours", “Make Up Days” or other necessary days for older adult center members when ordered by City funders, which may require working extended hours during the week and/or weekends.
• Ability to read, write, and speak English; knowledge of Spanish, Chinese dialects or Russian may be helpful
• Ability to prioritize and multitask assignments in a skillful and timely fashion
• Must demonstrate excellent follow-through in a fast-paced, ever-changing environment
• Excellent interpersonal and communication skills including exceptional writing
• Understanding and appreciation of the roles of race, religion, ethnicity, sexual preference, and individual values as they relate to serving clients and families
• Must be computer literate, including ability to learn and use program-specific software (i.e., STARS)

JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.

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