Administrative Assistant

Location: Hybrid – Golden, CO

Reports To: VP Finance & Operations

FLSA Code: Non-exempt

Organizational Size: 20–35 staff

The AAC is searching for an enthusiastic individual to serve as an Administrative Assistant who plays a key support role in ensuring smooth day-to-day operations of the American Alpine Club. This position supports multiple operational functions, including member support, mail processing, merchandise order fulfillment, inventory tracking, donor acknowledgements, and general administrative tasks. The ideal candidate is detail-oriented, organized, and thrives in a mission-driven, collaborative environment.

As the Administrative Assistant, your key responsibilities are:

• Mail & Fulfillment
  • Process incoming and outgoing mail.
  • Prepare and ship merchandise orders from the AAC store.
  • Prepare and ship programmatic mail to support grants, events, etc.
  • Prepare and ship membership mailers, like books and t-shirts, as requested.
  • Maintain accurate inventory records for merchandise and restock supplies as needed.
• Donor & Member Support
  • Assist with donor and member inquiries regarding orders, contributions, and membership via customer service channels (email and phone).
  • Generate and mail thank-you letters and tax acknowledgement receipts for donations.
  • Ensure data entry for donations, memberships, and contacts is accurate and timely.
  • Support events upon request.
• Administrative Operations
  • Support office environment, including supply purchasing, weekly tidying, etc.
  • Assist with event material preparation, mailings, and logistics.
  • Maintain organized filing systems, both digital and physical.
  • Provide general administrative support to staff as assigned.
• Additional duties as assigned by the VP of Finance and Operations

An exceptional fit will have:

• Communicate effectively among a diversity of lived experiences and identities.
• 1+ year of administrative, operations, or customer service experience.
• Strong organizational skills with keen attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Google Suite and comfort with learning new systems. Salesforce experience is preferred.
• Ability to lift up to 30 lbs and stand for extended periods during order fulfillment.
• Preferred:
  • Experience with donor databases or CRM systems (Salesforce a plus).
  • Nonprofit or retail fulfillment experience.
  • Familiarity with the climbing community and/or outdoor recreation industry.

Environment

70% Desk work – Typical office work on a computer utilizing G Suite, Slack, Zoom, and other computer-based programs.

30% Physical work – This position requires frequent lifting (up to 30lbs) and bending, including assisting with the receipt and distribution of inventory, mail, and other materials.

About the AAC

Founded in 1902, the American Alpine Club (AAC) is a 501(c)(3) nonprofit organization committed to providing climbers with resources that advance knowledge, inspiration, and advocacy. Through our rescue benefit and medical expense coverage, climbing and grief grants, campgrounds, and discounts, we are committed to empowering our members. We share knowledge and inspiration through the American Alpine Journal, Accidents in North American Climbing, and preserving climbing history in the AAC Library and Archives. Finally, we advocate for our members and the places we climb by breaking down barriers to climbing and seeking to preserve our climbing landscapes and public lands nationally and locally. At the AAC, we are connected through our passion for climbing. United We Climb.

The AAC currently offers a comprehensive benefits package including employer-paid medical (with reproductive and gender-affirming care), HSA, dental, vision, life, AD&D insurance, short- and long-term disability insurance, a wellness program, a matching 401k retirement plan, flexible work scheduling, pro deals, generous paid time off, and bonding leave. Benefits are reviewed annually and changed as needed. Team members are notified when any changes to benefits occur.