Healthcare Practice Manager

Location: Washington, DC (Hybrid)

Reports to: Board of Directors

Status: Full-time, Exempt

About Us

The Breastfeeding Center for Greater Washington's mission is to support families from pregnancy through the transitions of early parenthood with relationship-based care, evidence-based instruction and resources, and integrative health services for lactation and postpartum. We are committed to equity, professionalism, and holistic wellness.

Position Summary

The Healthcare Practice Manager is a senior leadership role responsible for overseeing the Center’s clinical and programmatic operations, including scheduling, staffing, financial systems, insurance billing, and compliance. The Practice Manager ensures the Center operates efficiently, sustainably, and in alignment with its mission. This role works closely with the Board of Directors to implement strategic plans, optimize workflows, and uphold high standards of client care.

Key Responsibilities

• Operational Leadership & Compliance
  • Lead the planning, organization, and oversight of all clinic and program functions.
  • Conduct routine assessments of operations and recommend improvements to support growth and efficiency.
  • Ensure compliance with healthcare, legal, and safety regulations.
• Staffing & Supervision
  • Lead recruitment, hiring, training, evaluation, and performance management of administrative staff, clinical staff, interns, and support personnel.
  • Foster a collaborative, inclusive, and high-performance workplace culture.
  • Provide mentorship and professional development for administrative staff.
  • Prioritize equity in maternal/child health by ensuring diverse representation among staff, addressing barriers to access, and embedding culturally responsive practices into all aspects of operations.
• Financial Management
  • Develop, monitor, and report on budgets and financial performance.
  • Oversee billing systems—including insurance billing—vendor contracts, and adherence to GAAP (alongside Accountant).
  • Maintain monthly financials, oversee state reporting, and support tax preparation in collaboration with the Accountant.
• Reporting & Data Management
  • Manage EMR system, scheduling platforms, and digital tools for documentation.
  • Maintain administrative reports and program data, ensuring accuracy and timeliness.
  • Implement and maintain insurance billing reports and client tracking systems.
• Client Experience & Quality Assurance
  • Work with Clinical Director to ensure high standards of client care and satisfaction.
  • Implement systems for feedback and continuous improvement.
  • Support integration of trauma-informed, culturally responsive, and equity-centered practices to ensure all families receive accessible, respectful, and high-quality care.
• Strategic Collaboration & Communication
  • Liaise with the Board of Directors, Clinical Director, and Administrative Coordinators to align operations with organizational goals
  • Work with the Board to carry out strategic plans
  • Support coordination of classes, consults, and shop functions

Qualifications

• 5+ years of leadership experience in healthcare practice management.
• Bachelor’s degree required; Master’s in business, healthcare administration, or related field preferred.
• Demonstrated expertise in financial management, insurance billing, compliance, and policy development.
• Proven ability to lead teams, manage change, and foster inclusive workplace culture.
• Excellent organizational, communication, and problem-solving skills.
• Interest in maternal/child health, breastfeeding, and family wellness.