Energy Program Associate

Overview

Come work for a non-profit organization committed to empowering consumers and communities to speed a just transition to a zero-carbon world!

Green Energy Consumers Alliance is searching for someone who is excited about our mission and would like to work in member & customer services and general administrative tasks. We have eight programs that enable people to make greener energy choices in Massachusetts and Rhode Island.

Overall Responsibilities

Responsibilities will include, but are not limited to:

• Provide support to our grid modernization advocacy work, specifically through research, analysis, and helping to formulate our positions.
• Staying up-to-date on key clean energy technologies, markets, and policies, and researching more deeply as needed;
• Supporting other advocacy initiatives;
• Assisting our customer support team by taking incoming and outgoing calls and emails for current and prospective members and partner organizations, answering questions about technologies, incentives, and Green Energy Consumers programs;
• Creating content for our website, presentations, blog, and email and social media campaigns;
• Engaging with our partner organizations;
• Representing our organization at events (i.e. tabling). Events are often held at night and on weekends, and the Associate would be able to adjust their schedule to attend events once or twice per month (less in winter, more in spring); and
• Other program tasks and projects as assigned by supervisor.

Qualifications

Required

• Minimum of an associate’s degree, OR 2 years of relevant experience, such as sales, customer service, data entry, or membership services;
• Good written and/or oral communication skills for interacting with members & the public seeking solutions via our programs;
• Ability to attend events in Massachusetts and Rhode Island, including occasional evenings and weekends, as needed (mileage or travel costs reimbursed);
• Team-oriented; willingness to support a small team by being flexible and adaptable;
• Familiarity with Microsoft Word, Excel, Outlook, PowerPoint, and Google Suite (Gmail, Groups, Drive, etc.);
• Ability to work productively from home;
• Ability to work from our Providence or Boston office at least once per week;
• Reliable access to transportation (mileage reimbursed if this is your own vehicle) and driver’s license for monthly travel to events and weekly travel to office;
• Present residence in Massachusetts or Rhode Island (or willing to relocate);
• Proof of COVID-19 vaccination, including a booster shot.

Preferred:

• Fluent in a language that’s spoken in underrepresented immigrant communities across Rhode Island and Massachusetts, particularly Spanish, Haitian Creole, Vietnamese, Cantonese, or Mandarin
• Customer service experience
• Conflict resolution skills
• Proficiency in Microsoft Excel

Hybrid Work

Work for this position will be hybrid. The Associate will be expected to come to one of our two offices (Boston or Providence) at least one day per week, but possibly more during our busy season (September – December). Otherwise, the Associate will be provided with a laptop and access to software that will allow work, including customer service, to be done remotely.

Compensation, Hours, & Schedule

$27.00 - $30.00 per hour ($52,650 - $58,500 per year at 37.5 hours per week) Hourly wage will be commensurate with qualifications and experience. A typical schedule is 37.5 - 40 hours per week, Monday through Friday 9 am to 5 pm but work hours can be flexible as agreed upon by employee and supervisor. Some nights and weekends will be required and will fit within the 37.5 - 40-hour workweek.

Benefits

Strong package that goes beyond legal requirements in several areas. Employees start by accruing 4 weeks paid vacation per year and accrue 12 days of sick time per year. Health insurance, dental insurance, 403-B, short-term disability, long-term disability, parental leave of 12 weeks (except when more is required by state law) and more. Work environment: Green Energy Consumers Alliance is committed to good work/life balance for employees, and to creating an environment where employees feel safe, appreciated, and can thrive. We are committed to working on Diversity, Equity, and Inclusion within the organization, and to fostering online and in-person spaces where employees can connect and build relationships.

How to Apply: Please click here to apply, or email resume and a cover letter explaining how your skills will support Green Energy Consumers Alliance to Jobs@GreenEnergyConsumers.org.

Equal Opportunity Employer Green Energy Consumers Alliance is an equal opportunity employer and seeks to recruit, hire, and provide opportunities for advancement without regard to race, color, creed, religion, sex,

pregnancy, age, national origin or ancestry, physical or mental disability, gender, gender identity and expression, sexual orientation, genetic information, marital or civil union status, military service, citizenship, or any other characteristics and traits protected under applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.