NY Connects Education and Outreach Coordinator

Position: NY Connects Education and Outreach Coordinator

About CIDNY:

The Center for Independence of the Disabled in New York (CIDNY) is a leading organization serving and representing people with disabilities in New York City. CIDNY's mission is the removal of barriers to the full integration of people with disabilities. CIDNY helps people with disabilities to gain the skills and obtain the services they need to live independently in the community and advocates for fair and effective policies that improve the quality of life for people with disabilities. CIDNY is an Equal Opportunity Employer.

Basic Function:

The NY Connects Program provides Information and Assistance and Options Counseling/Person-Centered Counseling on Long-Term Services and Supports (LTSS) for people with disabilities and older adults. The Outreach & Education Coordinator position requires experience in building community connections, public speaking, event coordination, and team supervision. This role requires some travel across boroughs and demands strong organizational and time-management skills. Management experience is strongly preferred.

Specific Duties:

• Plan and conduct in-person, off-site, and online workshops and events to educate community partners, consumers, and others with disabilities about Long-Term Services and Supports (LTSS) and available resources.
• Develop and maintain organizational charts and Excel spreadsheets to track outreach data and provide timely performance reports to the supervisor.
• Ensure compliance with the State’s Program Standards for outreach and education.
• Collaborate with the NY Connects Program Director to review outreach unit performance and identify strategies to overcome barriers and achieve goals.
• Build and maintain partnerships with content experts, community-based organizations, government agencies, coalitions, and other stakeholders to ensure counselors provide accurate information and referrals.
• Cultivate cross-referral partnerships by meeting with disability-service agencies, healthcare providers, hospital social workers, home and community-based service providers, and other organizations.
• Assist in creating and updating educational and outreach materials.
• Maintain calendars for workshops, training sessions, and outreach events.
• Supervise and support outreach staff (approximately 4-5 specialists), assisting with planning and executing outreach activities, and collaborating with partner organization staff.
• Oversee outreach staff training, contribute to curriculum development, and coordinate with borough managers to address skills gaps among benefits counselors and managers.
• Participate in the New York Connects management team to develop and implement policies, procedures, and workplans ensuring timely completion of short-and long-term goals in line with contract requirements.
• Contribute to the NY Connects Resource Directory by linking agency resources developed through workshops and community outreach.
• Order and manage outreach materials, maintaining inventory for reorders.
• Travel within all five boroughs to attend outreach events and other program activities.
• Attend occasional outreach events during nights and weekends.
• Participate in agency in-service training, unit meetings, and other organizational activities.
• Perform other duties as assigned.

Education and Training:

BA or BS Degree with at least 3 years of supervisory experience.

Experience:

• Excellent oral and written communication skills.
• Prior management experience strongly preferred.
• Proficient in Microsoft Office programs and internet research.
• Ability to learn new applications and database systems quickly.
• Strong interpersonal skills; able to interact professionally with consumers and colleagues.
• Able to work independently and collaboratively.
• Comfortable working respectfully with individuals from diverse backgrounds.
• Strong attention to detail with the ability to manage multiple tasks effectively.
• Experience providing workshops and conducting community outreach.
• Knowledge of long-term services and supports and public benefits.
• Understanding of, or experience with, disability-related issues.
• Ability to travel throughout all five NYC Boroughs.
• Bilingual skills preferred.

Travel demands:

The position is based in the Manhattan office, with a current schedule of 3 days in-office and 2 days remote/in the field. Occasional travel to other offices and outreach sites within NYC is required.

Equipment Operated:

Computer/Laptop, Phone, Printer/Coper

Salary:

Up to $66,000 + Excellent Benefits Package

We conform to all laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and

medical leave, sexual orientation, and gender identity or expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Supervised by:

Director of NY Connects

How to apply: Please send a thoughtful cover letter and resume to Paige Munson, Director of NY Connects, at pmunson@cidny.org. Please use the job title as email header.