Technology & Data Manager

PURPOSE STATEMENT:

The Technology & Data role strengthens Ayuda’s internal operations by managing technology systems, ensuring data accuracy and security, streamlining processes, and supporting staff through training. It drives innovation and efficiency in the organization’s data entry, use, and reporting.

ORGANIZATIONAL PROFILE

Ayuda is a 501 (c)(3) nonprofit organization dedicated to providing direct legal, social and language access services, education, and outreach to low-income immigrants in the Washington, DC metropolitan area. Since 1973, Ayuda has provided critical services on a wide range of issues, in the process acquiring nationally recognized expertise in several fields including immigration law, language access, domestic violence and human trafficking. Ayuda has office locations in Washington, DC, Silver Spring, MD and Fairfax, VA.

WHY DO YOU WANT THIS JOB?

Because, just like everyone at Ayuda, you believe:

• In seeing communities where all immigrants succeed and thrive in the United States.
• In the overall success of our organization and all our programs.
• That families should be healthy and safe from harm.
• That all people should have access to professional, honest, and ethical services, regardless of ability to pay or status in this country.
• That diversity and equality make this country better.

WHAT WILL THIS JOB ENTAIL?

Systems and Data Management

• Serve as the internal expert and lead system administrator for Microsoft O365, Legal Server, Salesforce, and other organizational technology systems.
• Provide staff training and support on effective use of technology tools and systems.
• Advise on, evaluate, and support implementation of new IT tools and platforms to ensure alignment with organizational needs.
• Oversee and improve data hygiene, accuracy, and security across departments.
• Build, run, and analyze reports to support internal decision-making and organizational outcomes.
• Oversee and maintain IT-related policies, ensuring compliance and best practices.
• Manage relationships with IT vendors, software providers, and consultants.

Data for Grant Reporting (approx. 25% of role)

• Support the Grants team by compiling, cleaning, and analyzing data from Legal Server and other systems for external grant reports.
• Streamline and improve reporting processes, including the use of pivot tables and data visualization tools.
• Implement and educate staff on Legal Server updates or configurations required for grant compliance.
• Ensure timely, accurate data entry and reporting for monthly, quarterly, and annual funder requirements, under the supervision of the Director of Grants.

Staff Support and Training

• Mentor and train the Operations Associate on technology systems, IT security and administration.
• Mentor and train the Intake/Operations Manager in database system use, customization, and management.
• Partner with staff across the organization to ensure effective and efficient use of technology and data systems.

HOW DO YOU KNOW IF YOU CAN DO THIS JOB?

Education/Experience:

• At least 3 years of experience in IT and system management
• Nonprofit experience preferred
• Experience with ETL (Extract, Transform, Load) processes
• Familiarity with data governance frameworks and practices
• Supervision experience preferred

Required Knowledge and Skills:

• Enthusiasm for all things technology, data and systems
• Demonstrated sound judgment, ability to apply depth of knowledge and experience in solving complex challenges
• Professional, self-motivated, results oriented
• Ability to communicate clearly with kindness, flexibility and good humor
• Detail oriented, with the ability to manage multiple tasks in parallel on an ongoing basis
• Excellent problem-solving and thought partnership
• Ability to adapt to changing priorities
• Excellent independent judgment

Candidates who don't feel that they meet every single qualification, but who still believe they’d be the right fit for this role, are encouraged to consider applying! We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways -- not just candidates who check all the boxes.

We are proud of the benefits we can offer that include:

• Platinum-level medical insurance plan 100% employer-paid
• Dental and vision insurance 100% employer paid
• Long-term disability insurance 100% employer paid
• Life and AD&D insurance 100% employer paid
• Pre-tax 401(k) with Employer match on first 3% of salary
• Vacation Days: 21 days per year until year 3, 27 per year in years 3-7 and 33 days per year after 7 years employment. Employees begin with 3 days of vacation leave.
• New employees begin with 5 days of Health & Wellness (sick) leave and accrue an additional 5 hours per pay period plus emergency medical leave up to 12 weeks per year
• 12 weeks paid parental leave
• 24 days paid holidays and staff wellness days, including Winter Break the last week of the year
• Job-related professional development fees (including annual state bar dues and professional memberships)
• Flexible work schedules

This position is exempt for overtime purposes.

Employees with federal student loan debt may be eligible to apply for Public Service Loan Forgiveness through the Department of Education. For more information, go to https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service.