Partner Success Manager

About TalkingPoints

TalkingPoints is an award-winning education technology non-profit organization with the mission to unlock the potential of low-income, underserved families to support their children’s learning by partnering with their children’s schools. We’re building a one-of-a-kind product in the market, a multilingual family engagement platform that connects families and teachers using human and artificial intelligence powered, two-way translated messages and personalized supports — eliminating language, time limitations, and know-how as barriers to school/family connection.

Millions of teachers and families are using TalkingPoints in their classrooms, schools and districts across the U.S. TalkingPoints works with key school district partners such as Seattle Public Schools, Boston Public Schools, Buffalo Public School, Wake County and NYC DOE. We have won awards from NYU, MIT, Google, Forbes and are backed by Google, Eric Schmidt, AT&T, Cisco, and Stanford University to name a few.

TalkingPoints is at a critical inflection point in the organization's growth. We continue to see exponential growth in both our user base and our own internal structure. It's an important time to join our team and build on our momentum and ability to support students and families during this critical time in which education equity gaps are more concerning than ever.

Learn more.

Diversity: we celebrate it, we support it, and we thrive on it!

The Opportunity:

As a Partner Success Manager, you will be a member of our Partner Success Team, working closely with our Sales, Data Integrations, and Support Teams to successfully implement, optimize, and grow our mid-market and enterprise school and district partnerships. You’ll be working closely with a small but supercharged, tightly-knit, mission-driven team, focused on driving family engagement in support of schools, teachers, and families. You will:

• Develop Impactful Relationships: As the primary owner of your book of business, own and nurture partner relationships, working as an extension of your school and district partners’ teams. Deeply know district goals and strategies and expand relationships to district leadership to best integrate TalkingPoints for maximum impact.
• Guide Onboarding + Adoption: For new partners, work in parallel with the Data Integration Team to guide onboarding and product adoption through goal setting, understanding partner context and aligning it to TalkingPoints’ best practices,
• Drive Partner Health + Develop Family Engagement Expertise: Monitor partner family engagement trends and collaborate with partners to optimize implementations to reach internal and external success goals for schools and district partners
• Strategize + Execute Territory Plans: Collaborate with Account Executive(s) to develop territory strategy, including leveraging current partnerships and identifying and pursuing opportunities for expansion and up-sell, driving growth and impact within your current partner base.
• Ensure Renewal + Retention: Own partner renewal and retention for your book of business, leading partners through renewal conversations and contract finalization.
• Lead Training Workshops: Warm and confident presenter who can facilitate engaging, impactful product training and family engagement workshops for partner teachers, staff, and administrators.
• Liaison Between Org + Partners: Recognize and elevate partner trends and challenges to internal teams such as Product, Marketing, and Support. Guide partners through upcoming feature releases and change management for seamless adoption and optimized impact.

Who You Are:

• You have 2+ years in an account management role in a technology company working with mid through senior-level stakeholders
• You have a track record of building relationships and partnering with a variety of stakeholders that have resulted in measurable success for their goals
• You have strong written and oral communications skills
• You have experience using CRM tools (Salesforce preferred), along with communication and collaboration platforms such as Slack, Zoom, G Suite, and Notion.
• You have a background in K-12 education
• Experience in or empathy with communities we serve (e.g., underserved populations, education, immigration, bilingual and/or multicultural environments)
• You’re relationship-driven, organized, creative, and tenacious in making a difference for our school and district partners

The base range for this role is $80,000 - $90,000 USD. The range reflects what TalkingPoints would pay for this position. The actual base compensation may vary depending on factors such as experience, location, market conditions, education/training, skill level, and does not include bonuses, other forms of compensation, or benefits.

Overall Fit With Our Org Culture - We Look for Team Members Who Are:

• User and mission-oriented: we are devoted to our mission with empathy towards the communities we serve.
• All-in together: we go above and beyond the job description, working together as a team.
• Agile & action-oriented: we get things done, knowing that our progress is urgent to our communities.
• Always Learning: we are always learning, with a growth mindset, to reach our full potential.
• Boldly Courageous: we take risks in order to achieve big things.
• Resourceful: We are creative, solution-oriented, and scrappy.

What We Offer:

• An incredible opportunity to build a mission-driven, rapidly growing startup tech nonprofit
• Competitive salary, health insurance, benefits, and flexible time off
• 401K match
• Annual professional development benefit
• Flexibility to work remotely
• Fun, smart, dynamic, motivated team focused on working together to transform family engagement to serve the families who need it most