Development Associate - Donor Engagement

Job Title: Development Associate, Donor Engagement

Reports To: Chief Development Officer

Location: Boston, MA 02115

Status: Non Exempt, Full-Time

Hourly Rate: $26.52 - $27.58

Organization:

Heading Home is Boston’s leading provider of housing and support services for infants to the elderly – a champion of innovative solutions that move people through and out of homelessness.

Heading Home provides emergency shelter, transitional housing, permanent housing, and supportive services to 2,000 homeless and formerly homeless families and individuals in Greater Boston, annually. The supportive services alongside housing helps clients create futures without homelessness. On any given night, Heading Home clients include 530+ households living stably with support in Greater Boston neighborhoods.

Overview:

The successful DADE is a self-starter who is enthusiastic about creating and hosting meaningful volunteer experiences. She/he is an excellent communicator, well-versed in outlining project plans and event logistics both verbally and in writing. The DADE is highly fluent in independently managing projects with multiple constituents. She/he thrives in a dynamic environment adeptly interfacing with all stakeholders, navigating uncontrollable factors as part of the event process. This is an outstanding opportunity to join a fast-paced, collaborative, and creative fundraising team to coordinate Heading Home’s volunteer program and build partnerships that support the critically important work of the organization. As a team, we rally behind one another often, juggling diverse tasks to assist the department in raising more than $4M annually.

Essential Job Functions:

A successful Development Associate Donor Engagement thrives in a learning environment, is a master of detail, a self-starter and enthusiastic about helping donors end homelessness for families and individuals alike. She/he will:

• Create, manage, and execute all volunteer events, ranging from individual/family experiences to multi-site corporate events, at Heading Home sites and other locations.
• Engage other internal stakeholders in programs, real estate, and facilities, to deliver high-value volunteer engagements that benefit our mission and clients.
• Organize organization-wide seasonal initiatives annually: Backpack Buddies (August-September) and Heading Home for the Holidays (November-December).
• Manage and support road race fundraising programs, e.g. Falmouth Road Race and Boston Marathon
• Join relationship managers on event sponsorship solicitations (calls and/or meetings) as needed
• Based on needs identified by Program staff and leadership, develop an annual calendar of volunteer engagement opportunities, including Up & Outs and Shelter Beautifications.
• Oversee in-kind donation program, with support from Office Manager, including identifying needed items, tracking and distribution.
• Maintain accurate records of donor interactions and manage donor information in the RE/NXT system.
• Supporting team-wide goals, projects, and signature events with an open willingness to assist when needed.

Experience and Skills Required:

• BA required with a minimum of 1-3 years of experience in nonprofit organizations; development experience preferred
• Impeccable attention to detail and exceptional time management, ability to manage multiple tasks, define and set priorities, and problem-solve
• Excellent fluency in Microsoft Word, Excel, PowerPoint, Outlook, and experience working with development/CRM databases; knowledge of Blackbaud’s RENXT or similar CRM software preferred.
• Proven initiator with the ability to work independently in a fast-paced environment
• Affinity for providing excellent customer service, respectful donor engagement, and anticipating the needs of the team
• Excellent interpersonal skills and ability to interact professionally with individuals at all levels of the organization
• Genuine curiosity about people and their motivations
• Ability to maintain confidentiality of client and donor information
• Must be able to work off hours as needed with an aptitude for teamwork

EEO Statement/Affirmative Action:

Heading Home, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.