Senior Program Manager, Primary Care Population Health Lead

The Position

The Senior Program Manager at the Learning Center will take the lead in developing and implementing new programs, focusing on key areas of Population Health Management (PHM). This includes utilizing data and technology to improve patient outcomes and reduce disparities, collaborating with managed care plans to implement their PHM strategies under CalAIM, and optimizing our learning management platform to scale our curriculum across various programs and primary care practices. Reporting to the Director of Programs, the Senior Program Manager will play a key role in shaping, executing, and refining strategies that support California's safety net providers in advancing equitable health outcomes.

Candidates must have demonstrated experience navigating the California healthcare landscape, including familiarity with Medi-Cal, Medicaid managed care plans, DHCS programs, and/or CalAIM initiatives, to effectively collaborate with safety net providers and managed care partners.

The ideal candidate will have experience in designing and implementing large-scale primary care transformation initiatives, leading multi-stakeholder efforts, and leveraging technology such as EHRs and PHM systems to enhance population care. Additionally, the candidate should have expertise in utilizing Quality Improvement (QI) methods to inform program design, execution, and continuous improvement.

Key Responsibilities

Programmatic

• Lead the optimization of PHLC's Learning Management System by collaborating with subject matter experts (SMEs) to develop new courses, testing these courses with end users, and implementing them for PHLC’s programs and services.
• Oversee the design and implementation of new programs, including the development of the technical assistance approach, curriculum framework, and the identification and management of technical assistance partners.
• Foster trusted relationships with clients, technical assistance partners, and participating practices required to ensure delivery of high quality, high impact technical assistance.
• Design, implement, and continuously refine the structure and processes for data collection in both existing and new programs to effectively capture impact and highlight bright spots to better tell the story of our outcomes.
• Collect and analyze driving data to uncover opportunities for ongoing improvements in program delivery, while also providing valuable insights for reporting to funders and key stakeholders.
• Facilitate connections to Medicaid and other statewide programs and initiatives to ensure alignment, optimize resource utilization, scale assets within the LC’s programs, and prevent duplication of efforts.
• Develop clear, compelling communications materials, including high-quality slide decks, newsletters, and other content, to effectively convey key messages and support program goals.
• Support the Chief Executive Officer, Chief Program Officer, and Director of Programs in conceptualizing and designing new program services and products.

Team and Culture Building

• Foster a collaborative and inclusive environment that supports professional growth and development.
• Promote a culture of continuous improvement by identifying opportunities to enhance processes, systems, and team capacity.
• Provide training and guidance to teams to build organizational capacity and ensure alignment with organizational goals.
• Act as a cultural steward, ensuring the Learning Center’s values of equity, inclusion, and collaboration are reflected in the team’s work and interactions.

Preferred Skills and Qualifications Including:

• 7+ years’ experience in program development, management and delivery in healthcare systems
• Experience in designing and executing large-scale health transformation initiatives
• Knowledge and application of quality improvement science to drive enhancements in processes and outcomes
• Demonstrated experience in population health, health equity, social impact, or purpose-driven work
• High level of emotional intelligence, and facilitation and influence skills
• Exceptional verbal and written communication skills, including slide development skills
• Intellectual curiosity, growth mindset, and tenacity to get the job done
• Strong critical thinking, data analysis, and analytical skills
• Master’s degree in a healthcare related field strongly preferred
• Experience with learning management systems is preferred
• Knowledge of and experience in developing technical assistance strategies to support the adoption of EHR and population health management technologies is preferred

Applications will be evaluated on a rolling basis. California residents are strongly preferred, but non-California US residents will be considered.

Compensation & Benefits

The salary range for this position is $140,000 - $180,000. PHLC offers a generous benefits package that reflects our commitment to team member health and wellness. Our benefits package includes comprehensive medical, dental, and vision insurance, paid time off, life and disability insurances, a retirement plan, annual wellness days, and other resources designed to support the passion, commitment, and energy that is vital to our team members.

The PopHealth Learning Center is an equal opportunity employer that does not discriminate on the basis of race, color, religion or belief, disability, gender, nationality, ethnicity, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, or any other status protected by law. Black, Indigenous, Latinx and other people of color, and LGBTQIA+ people are strongly encouraged to apply. Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.