CASE MANAGER/COUNSELOR POSITION

CASE MANAGER/COUNSELOR POSITION

About Riverside Immigrant Services & Empowerment

Riverside Immigrant Services & Empowerment (Riverside) is an immigrant integration

center that supports the economic mobility and social inclusion of newly arrived

immigrants, refugees, and asylum seekers in New York City. Our mission is to help new

immigrants successfully integrate into life in the U.S. We do this by providing free,

full-time immersive English language instruction, wrap-around case management and

counseling, and incorporating workforce development skills, digital literacy, and civics

into daily instruction. These supports and skills ensure that Riverside participants are

better positioned to access job training, employment, and higher education and become

active community members.

The Role

We're seeking a compassionate, full-time, bilingual Case Manager/Counselor to join our

team. In this role, you'll provide vital counseling services to immigrant participants,

assess their needs, and connect them with essential resources including education/job

training, legal services, health and mental health care, housing, and government benefits.

Through a strengths-based approach, you'll help participants overcome barriers and

achieve their personal and professional goals.

Key Responsibilities

• Deliver supportive counseling to participants in our full-time, six-week ESOL class

cycles (Monday-Friday, 9 am - 3 pm)

• Conduct comprehensive one-on-one assessment interviews with new program

participants

• Evaluate participants' education and work history, support service needs, and

barriers to achieving career, education, and personal outcomes

• Collaborate with participants to develop actionable individual plans with clear

steps toward short and long-term goals

• Connect participants with internal and external resources including legal services,

financial assistance, childcare, education opportunities, job training, healthcare,

housing, and public benefits

• Build and nurture relationships with city agencies, non-profits, and

academic/training programs to facilitate effective referrals

• Outreach to other community based organization and city services to explore new

partnerships that respond to emerging participant needs

• Support with Riverside programing (Workforce Development program and

Mentorship Program, Lunch Program) as well as with special activities ( clothes

drive and fundraising events, etc)

• Conduct regular follow-up meetings to track participants' progress and maintain

detailed notes

• Maintain accurate participant records and enter data into required databases for

government contract reporting

• Support outreach and enrollment efforts, assist with assessment testing, and

perform necessary data entry

• Contribute to other organizational initiatives as needed

Qualifications

Education & Experience

• Bachelor's or Associate's Degree in Social Work, Psychology, Sociology, Education,

or related field

• Minimum two years of experience in a social service organization providing case

management or counseling services

Knowledge & Skills

• Demonstrated commitment to supporting immigrant and refugee communities
• Knowledge of public benefits and resources available to immigrants in New York

City (preferred)

• Strong interpersonal skills with excellent oral and written communication abilities
• Cultural competence and ability to engage effectively with participants from

diverse backgrounds

• Exceptional organizational skills with attention to detail and ability to work

independently

• Proficiency with Microsoft Office Suite and Google Workspace
• Fluency in English and at least one other language commonly spoken by immigrant

communities in NYC

Compensation & Benefits

Salary range: $50,000 - $55,000 annually with comprehensive benefits package.

How to Apply

Please submit a thoughtful cover letter and detailed resume to:

info@riversideimmigrantservices.org.

Note: Applications without a cover letter will not be considered. No phone calls, please.

Riverside is an Equal Opportunity Employer committed to building a diverse and

inclusive workforce.

Compensation & Benefits

Salary range: $50,000 - $55,000 annually with comprehensive benefits package.

Fluency in English and at least one other language commonly spoken by immigrant

communities in NYC