Development Data and Reporting Manager

Who are we?

Cathleen Stone Island Outward Bound School (CSIOBS) is in the heart of the Boston Harbor Islands. With a 200-year legacy of serving childing Boston, a 48-year partnership with the Boston Public Schools (BPS), and a 30-year affiliation with Outward Bound USA, the Island is a beacon for experiential education, empowering young people through hands-on learning and skill-building and outdoor adventure and exploration. We are a proud member of the network of 9 Outward Bound schools in the US, with a shared mission to change lives through challenge and discovery.

Education is at the forefront of our work.

Funded by a combination of philanthropy and a robust private events business, our outdoor educational programs are offered at no cost to families.

What is our mission and how do we achieve it?

Cathleen Stone Island Outward Bound’s core mission is to build stronger, more equitable school communities by partnering with public schools to deliver free experiential learning programs to students that will boost academic success and foster personal growth.

We offer programs for Boston Public School middle school and high school students, fee-for-service programs for school and youth groups, and leadership development programs for professionals. We also fund our transformational programs by hosting private and corporate events and weddings.

Position Summary

The Development Data and Reporting Manager is responsible for the CSIOBS Development CRM, Raisers Edge NXT database and has oversight of all donor information. They are responsible for the accurate and judicious operation of our fundraising database, ensuring that data are recorded and maintained so that they are correct, up-to-date, and consistent with reporting needs. Responsibilities include gift processing and donor acknowledgement, constituent data management, event registration, and tracking fundraising activity and communications. The Chief Advancement Officer and members of the Development team are evaluating a potential CRM migration from Raisers Edge NXT to Salesforce. Experience with both platforms and data migration projects a plus!

The Development Data and Reporting Manager supports direct mail, online, event, and other fundraising strategies; recommending, implementing, and managing the support of our database, applications, and infrastructure; establishing and developing department processes and procedures; tracking and reporting performance measures; and managing the day-to-day operation and usage of Raiser’s Edge for both fundraising and organization-wide initiatives. The Development Data and Reporting Manager reports to the Director of Development Operations.

About You

You love fundraising database work, CRM software, donor analysis and improving systems. You see opportunities for improving how we reach donors. You understand principles and strategies in philanthropy and nonprofit accounting. You’re resourceful and are constantly learning and thinking innovatively. You have experience moving projects forward rather than just reacting. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You are passionate about outdoor exploration and experiential learning.

Key Responsibilities

Gift Processing & Donor Acknowledgment

• Accurately process daily and recurring gifts, pledges, and event registrations in the donor database.
• Generate and track acknowledgment letters, tribute notifications, and stewardship communications in a timely manner.
• Manage pledge reminders, matching gift requests, and gift adjustments as needed.
• Maintain secure handling of donor payment information in compliance with PCI standards.

Database & Data Integrity

• Serve as the primary administrator for the donor CRM (Raiser's Edge NXT), maintaining accurate and complete records for all constituents. Experience with Salesforce a plus.
• Develop and document policies for data entry, coding, and reporting to ensure consistency across the organization.
• Conduct regular audits, clean-up projects, and updates (including NCOA address updates and deceased record checks).
• Coordinate with finance staff on monthly reconciliations and annual audits.

Reporting & Analysis

• Build and maintain standard fundraising reports and dashboards for leadership, board, and staff.
• Create custom queries and exports for appeals, e-newsletters, and event invitations.
• Track campaign performance, donor retention, and engagement metrics to inform strategy.

Systems & Process Improvement

• Collaborate with staff to optimize database use across fundraising, events, alumni relations, and marketing.
• Stay current on software updates and emerging tools, recommending enhancements where appropriate.
• Support integration of the CRM with online giving, email marketing, and event registration platforms.

Event & Campaign Support

• Provide registration and data support for annual fundraising events, including the Gala and community paddles.
• Assist with guest list management, seating charts, and on-site registration check-in.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years’ experience managing a fundraising database (Salesforce, Raiser’s Edge, or similar).
• Strong attention to detail, accuracy, and confidentiality in handling donor information.
• Advanced proficiency in Excel and experience creating queries, reports, and mail merges.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Strong interpersonal skills and a collaborative, customer-service mindset.
• Commitment to the mission of Outward Bound and enthusiasm for outdoor experiential education.
• Flexibility to occasionally work evenings and weekends for events.

Location & Other Requirements

This salaried position will require occasional night and weekend work. Administrative staff at CSIOBS work a hybrid schedule. Employees work out of our local office in Boston’s Seaport Neighborhood. Occasionally you will be required to go to our island in Boston Harbor for events, meetings, and trainings. Ferry transportation will be provided. A criminal background check is required for this position.

Compensation

This is a full-time, exempt position with a salary of $65,000 per year.

Our Benefits:

We are committed to staff learning, growth, and development. Our holistic investment includes the following:

• Medical insurance with up to 80% employer contribution
• Dental, vision, FSA, life, and disability insurance plans
• 401(K) and Employer Match
• Generous paid time off, including 17 vacation days, 20 personal days, and 13 company-wide holidays
• Individual, local, regional, and national training
• A commitment to developing leaders from within the organization
• An organizational culture that supports staff well-being and holistic self-care
• Ample opportunities to connect with the students and communities we serve

How to Apply

Select “Apply for this Position” below to submit a resume and a compelling cover letter addressed to Jessica Thompson Somol, Chief Advancement Officer by September 5th.

Our Commitment to Equity, Diversity, Inclusion, and Belonging

Our staff and board care deeply about social justice, equity, and diverse perspectives and backgrounds, creating a rich environment and enhancing our ability to pursue our mission. We hope you will join us as we continue to make a diverse organization that fosters a work environment where people from all back grounds are welcomed and valued.

Equal Opportunity Employer

Cathleen Stone Island Outward Bound School is an equal opportunity employer and actively seeks staff that is as diverse as the communities it serves. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Cathleen Stone Island Outward Bound School has a zero-tolerance policy for incidents of child abuse and neglect. Protecting our minor students against abuse and neglect is of the highest priority.