Extended Hours Support Coordinator

Reports to: Extended Hours Program Manager

Supervises: None

Status: Full-time, minimum of 32 hours per week, exempt

Date revised: September 2025

Organization Description The mission of the Chicago Abortion Fund is to advance reproductive autonomy and justice for everyone by providing financial, logistical, and emotional support to people seeking abortion services and by building collective power and fostering partnerships for political and cultural change. We envision a world where everyone has the freedom and autonomy to create lives, families, and communities that are healthy, safe, and thriving and where the full range of reproductive choices, including abortion, are accessible and affirmed.

Position Summary The Extended Hours Support Coordinator supports the helpline program at the Chicago Abortion Fund (CAF) by providing financial, logistical, and compassionate support to people seeking abortion care in Chicago, Illinois, and the greater Midwest. The Extended Hours Support Coordinator works individually and as part of a team with CAF’s staff and volunteer case managers to advance reproductive justice in Chicago, Illinois, and the Midwest.

Compensation and Benefits

• Starting salary range: $71,188 to $87,887 (based on experience and qualifications). Position qualifies for additional pay per the compensation philosophy.
• All full-time employees are eligible for the full benefits package including:
  • 401K with up to 5% employer match
  • Unlimited paid time off, including a mandatory four weeks off
  • Paid parental leave
  • 100% employer-paid health insurance premiums (medical, dental, vision) with 50% dependent coverage
  • Observance of federal holidays

Work Schedule & Location

• A full-time work week is a minimum of 32 hours over four days
• Illinois residence is required. Relocation fees are not provided by CAF
• Hybrid schedule: minimum one day in the office per month (West Loop, Chicago)

Essential Job Functions:

Helpline Support (about 75%)

• Serve as “Lead Support Coordinator” for Extended Hours shifts: manage and triage the incoming calls and wrap-around support requests, and delegate work to volunteer case managers (when applicable)
• Complete intake, working alongside CAF callers to determine and provide critical and immediate financial, logistical, travel, and emotional support
• Provide individualized case management to identify financial and logistical needs to access care; collaborate with CAF staff, case managers, and/or those needing our support, often in communication and partnership with clinics, other abortion funds, and allied organizations
• Utilize critical thinking skills to assess and appropriately respond to grantees and support requests
• Provide direct support to colleagues, volunteer case managers, and/or interns
• Manage and fulfill wrap-around support requests effectively
• Make independent strategic decisions to ensure those needing our services get the care they deserve in a sometimes difficult and faced-paced environment where immediacy is required
• Collaborate with and represent CAF to other abortion funds, clinics, and reproductive justice, rights, and health organizations with integrity and care
• Demonstrate accountability and responsibility in work that is completed and tasks that are assigned in a timely manner
• Support recruitment and training of volunteer case managers as needed

Administration (about 20%)

• Enter and update data in grantee database in an organized and timely manner
• Manage administration for case management including regular documentation, tracking case closure rate, and reporting grantee feedback
• Monitor program budget, track expenditures/transactions, and support related financial administration for case management
• Ensure implementation of CAF policies and practices, including but not limited to data protection and confidentiality
• Create and modify helpline program resources to support staff, case managers, and grantees
• Perform duties required of all staff to support smooth internal operations

Other (about 5%)

• Works pro-actively and in good faith to support and strengthen the overall stability and effectiveness of the organization
• Co-create and maintain a culture that fosters deep collaboration, trust, and coordination across functional organizational areas
• Maintains a collaborative, positive, professional and friendly approach to working with supervisor, other staff, grantees, and external stakeholders
• Actively participate in required convenings, summits, retreats, and staff meetings, and participate in required staff communications
• Participate in reproductive justice movement-building initiatives such as coalition meetings, rallies, lobby days, and community partner events as appropriate
• Update professional knowledge by participating in educational opportunities approved by CAF, maintaining networks, and participating in professional organizations as relevant to your role
• Support related programmatic activities as needed and assigned by the supervisor
• May be involved in other cross-department work including but not limited to supporting development, finance, and communications as assigned by the supervisor

Qualifications & Experience

• 2+ years of continuous work experience in case management, customer service, social services, or call center related work
• Commitment to reproductive justice and abortion access for all people
• Knowledge of intersectionality and the impact that privilege and oppression can have on people’s ability to access abortion
• Working knowledge of the abortion access crisis we are currently navigating
• Experience in assisting people with receiving services with compassion, kindness, and empathy
• Strong written, verbal, and interpersonal communication skills; strong critical thinking skills.
• Previous experience with project management or task management software
• Experience managing confidential information
• Experience maintaining accurate records
• Previous experience, or the ability to quickly learn, gathering and analyzing statistical data and generating reports
• Demonstrate broad experience with Google docs and Microsoft Office software (Word, Excel, Power Point)
• Self-motivated, resourceful, adaptive, responsive, and able to make strategic decisions in a sometimes difficult and faced-paced environment where immediacy is required
• Ability to work effectively with a wide range of constituencies in a diverse community; experience working in collaboration with multiple organizations
• Ability to work equally well independently and as part of a collaborative team
• Comfortable asking for support or help when needed
• Open to giving and receiving feedback and committed to practicing this regularly

Work Environment

• Standard office equipment use required (computers, scanners)
• Frequent sitting and virtual communications (email, video conferencing)
• Some off-site work may be required; accessibility will be prioritized
• Evening, early morning, and/or weekend will be required. Position qualifies for additional pay per the compensation philosophy
• Must be able to conduct business in English; however, fluency in languages other than English is a plus. Spanish pay differential available for qualified candidates
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

How to Apply

• Please send:
  • A cover letter explaining why you are a good fit for this position
  • How you learned of the position
  • Your resume
• Submit to: chicagoabortionfund.bamboohr.com/careers
• Position expected to begin as soon as possible.

Commitment to Diversity, Inclusion, and Equality

CAF is an equal opportunity employer, committed to an equitable workplace where all staff are valued. We strongly encourage applications from women, people of color, LGBTQ+ individuals, people with disabilities, immigrants, and others underrepresented in our field.

If you need reasonable accommodation because of a disability for any part of the employment process, please email belinda@chicagoabortionfund.org or call 847-774-0456 and let us know the nature of your request and your contact information.

Disclaimer This position is supported through grant and donation funding. Continuation of employment is contingent upon the renewal of that funding. The organization remains committed to pursuing ongoing resources to sustain this role and will provide timely communication regarding any changes.

All full-time employees are eligible for the full benefits package including:

• • 401K with up to 5% employer match
  • Unlimited paid time off, including a mandatory four weeks off
  • Paid parental leave
  • 100% employer-paid health insurance premiums (medical, dental, vision) with 50% dependent coverage
  • Observance of federal holidays

Must be able to conduct business in English; however, fluency in languages other than English is a plus. Spanish pay differential available for qualified candidates