Bankruptcy Paralegal/User Advocate

Location: Remote, United States

About Upsolve:

Upsolve is a tech-driven nonprofit that combats intergenerational poverty by helping low-income Americans overcome debt and rebuild credit at scale. Upsolve was founded in Harvard Law School’s Access to Justice Lab in 2016. Since then, Upsolve has become the nation’s most visited nonprofit financial education site. Upsolve.org educates approximately 2.9 million people a year with over 2,000 articles on an array of debt and credit topics. Upsolve’s free bankruptcy filing tool has been used by 17,000 families to relieve $750 million in debt. Upsolve's funders include the Bill & Melinda Gates Foundation, the Robin Hood Foundation, and the Legal Services Corporation.

Position Overview:

Upsolve is hiring a compassionate, detail-oriented advocate to support low-income individuals as they navigate the bankruptcy process using our free bankruptcy filing too. You'll work directly with users to answer questions, resolve complications, and guide them toward their fresh start. You'll also collaborate closely with Upsolve's Chief Product Officer to improve our internal workflows and surface user insights to inform the future of our product.

This role is ideal for someone who wants to work at the intersection of law, technology, and social impact- and be part of a small, fast-moving team where your contributions directly shape how we help thousands of families get back on their feet.

Prior experience in bankruptcy is preferred, but not required.

Key Responsibilities:

• Assist users with questions about bankruptcy and Upsolve’s products.
• Help users update their forms and address complications in their cases.
• Keep users informed about important deadlines and provide timely reminders.
• Work closely with Upsolve's Chief Product Officer to determine how we can improve our product, based on your interactions with users.

Qualifications:

• A track record of helping low-income communities or a personal connection to our work.
• Experience as a paralegal or in a customer-facing role.
• Excellent writing and problem-solving skills, with experience breaking down complicated topics for lay audiences.
• Top-tier empathy and organizational skills.
• Prior experience in bankruptcy law is preferred.

Compensation:

Competitive salary based on experience and qualifications.

Why Join Us:

• You'll make an incredible impact: each paralegal at Upsolve helps thousands of people get a financial fresh start.
• You'll work with an innovative team of engineers, marketers, paralegals, and product managers to shape the future of Upsolve's tools

How to Apply:

To express your interest in the position, please apply directly through this job application page, including your resume and a short 1-2 minute video telling us why you think you would be a good fit for the role.

Upsolve is an equal-opportunity employer. We encourage candidates from diverse backgrounds to apply.