Survivor Collective Growth and Engagement Manager

FreeFrom is a national organization founded in 2016 and based in Los Angeles, whose mission is to dismantle the nexus between gender-based violence and financial insecurity. FreeFrom believes in the creativity, resourcefulness, and power that each survivor has to achieve financial independence and to build communities that support individual, intergenerational, and collective healing. We also believe that gender-based violence is a systemic problem in our society which we are severely lacking the infrastructure to address. FreeFrom’s work is to create that infrastructure, by:

• growing the capacity of the anti-violence movement;
• supporting survivors with emergency cash grants and our Savings Matching Program;
• building tech resources for survivors;
• creating peer networks that facilitate survivors’ collective power building;
• changing existing laws and advocating for the passage of new, survivor-centered laws at the state and federal level;
• expanding the data and research that exists to support the field;
• and bringing in employers, banks, and other institutions as part of the ecosystem working to support survivors’ financial security and safety.

Visit our website to learn more about FreeFrom – www.freefrom.org

FreeFrom’s Work Culture:

The FreeFrom team is made up of queer, trans, im/migrant, and BIPOC survivors. We envision a world in which all survivors are able to build the wealth and financial security necessary to support their individual, intergenerational, and community healing—enabling them to thrive.

At FreeFrom, we are already modeling the types of comprehensive support we are setting out to achieve through this work. We are committed to the financial security of survivors by paying all staff living-wage salaries, providing flexible work schedules, offering a building wealth stipend, unlimited menstrual leave and other benefits, designing survivor-informed practices, and actively engaging staff in the development of new policies and best practices. Starting from within, we are building an ecosystem of support rooted in respect for the wisdom of survivors who always know best what we need and how to innovate solutions to meet those needs.

FreeFrom is also a team of nimble innovators. We intentionally cultivate a spirit of creativity and experimentation in our work, understanding that we must be willing to try new approaches and apply new frameworks in order to solve a systemic problem like gender-based violence.

Benefits include:

• 100% covered health, vision and dental insurance
• Flexible Spending Account
• 4-day work week
• Childcare support
• Gender-based violence paid and protected leave
• Unlimited paid vacation + 8 weeks office closures annually
• Unlimited menstrual leave
• 401k with a 5% employer match
• Life insurance
• Long-term disability
• Building wealth stipend
• Personal and professional growth stipend
• Technology stipend
• Vacation stipend
• Additional optional benefits including legal, accident and pet insurance

About the Position

FreeFrom is looking for a Survivor Collective Growth and Engagement Manager to strategically expand our national reach while fostering deep community connections within our membership program. This position combines external outreach and relationship building with internal member support, engagement, and facilitation. This role will bring new members into our national membership program and ensure our members are welcomed, supported, and engaged.

This role involves identifying new audiences, creating opportunities that drive membership growth beyond traditional GBV networks, and engaging with survivors individually and in group settings. You’ll be regularly engaging publicly with external stakeholders through presentations, speaking engagements, partnership meetings, and community events. You’ll also be facilitating member experiences including welcoming new members, creating meaningful community programming, and building authentic relationships and engagement opportunities.

To be successful in this position, candidates should have experience in membership growth, partnership building, and community engagement. You must be comfortable representing FreeFrom in public settings and excel at relationship building at all levels from institutions to individual survivors. We seek a strategic relationship-builder who can identify and engage new communities, excel at representing organizations to diverse stakeholders, and understand how to convert opportunities into measurable membership growth and meaningful partnerships.

Applications will be accepted until October 31, 2025. Interviews will be scheduled starting November 3, 2025.

Responsibilities

• Strategic Outreach and Membership Development
  • Develop and execute comprehensive outreach strategies to drive national membership growth
  • Identify and engage new audiences and communities to expand FreeFrom's reach beyond traditional GBV networks
  • Build strategic partnerships with corporate partners, academic institutions, professional associations, and community organizations
  • Represent FreeFrom at conferences, community events, and external meetings to expand organizational visibility and drive membership
  • Deliver presentations and participate in speaking engagements
  • Track and analyze outreach metrics and membership conversion rates to continuously improve strategy effectiveness
• Member Onboarding and Welcome Experience
  • Execute established onboarding processes including welcome messaging, community guidelines orientation, and platform navigation support
  • Schedule and conduct individual and group welcome calls with new members to build trust, rapport, and gather feedback
  • Coordinate personalized automated messages and follow-up sequences about upcoming events and engagement opportunities
  • Support members through their initial community engagement and answer questions about programs and benefits
• Member Retention and Relationship Management
  • Facilitate in-person and virtual member gatherings, challenges, and activities following established formats and guidelines
  • Facilitate regularly ongoing member engagement activities
  • Support async programming by monitoring participation and engagement
  • Execute retention campaigns including personalized check-ins, milestone celebrations, and outreach to inactive members
  • Track engagement metrics across all membership tiers and identify opportunities to move members through engagement funnel
  • Manage partnership relationships and ensure collaborative initiatives meet objectives
• Team Support
  • Work cross-collaboratively with other areas of the Survivor Programming pillar
  • Maintain accurate records of member interactions, program participation, partnership activities, and community feedback
  • Assist with data collection and reporting as needed for program evaluation

Qualifications / Requirements

• 4-6 years of membership development, community engagement, partnership building, or nonprofit outreach
• Proven track record of both expanding organizational reach and facilitating meaningful member/community experiences
• Strong understanding of the unique challenges and strengths of survivors of gender-based violence
• Experience with onboarding automation or membership platform management
• Demonstrated ability to build strategic partnerships across diverse sectors including corporate, academic, professional associations, and community organizations
• Strong public speaking, presentation, and facilitation skills
• Excellent facilitation skills with ability to create inclusive, supportive group environments both virtually and in-person
• Outstanding relationship building skills at all levels—from institutions to individual survivors
• Self-directed and excited to work in a nimble, innovative environment
• Outstanding speaking and interpersonal communication skills (written and oral)
• Must bring enthusiasm, creativity, patience, and flexibility to the work
• Excellent organizational skills, with high accuracy and attention to detail
• Ability to work quickly and adapt to evolving strategies and circumstances
• Commitment to FreeFrom's mission and innovation
• Strong preference for fluent Spanish speakers
• Strong preference for applicants living in Los Angeles, CA

Qualifications and requirements are not intended to exclude any candidates but rather give candidates an idea of what skills and abilities would help them excel in this position. Candidates do not have to meet all requirements and qualifications to apply if you believe you have the skill, experience, and passion to do this job.

Benefits include:

• 4-day work week
• Unlimited paid vacation + vacation stipend
• 8 weeks office closures annually
• 6 months paid parental leave
• Building wealth stipend
• Personal and professional growth stipend
• Gender-based violence paid and protected leave
• Technology stipend
• Unlimited menstrual leave
• 401k with a 5% employer match
• Life insurance
• Long-term disability
• 100% covered health, vision and dental insurance
• Flexible Spending Account
• Additional optional benefits