Membership Coordinator

Position Summary

The Membership Coordinator plays a vital role in advancing the mission and success of Maryland Nonprofits’ Membership Division. This position is not only about supporting the day-to-day needs of members, but also about helping carry the membership program to the next level of growth and excellence alongside the Director of Membership.

The ideal candidate is detail-oriented, tech-savvy, and highly adaptable, with the ability to quickly learn new systems, manage vendor relationships, and think strategically about improving processes and member experiences. This individual will serve as a thought partner within the Membership Division and collaborate closely across departments to strengthen member engagement and organizational efficiency.

This hybrid position requires in-person work initially and flexibility to adapt as organizational needs evolve.

Duties and Responsibilities

The Membership Coordinator will:

• • Partner with the Director of Membership to enhance recruitment, retention, and overall member satisfaction.
  • Make outbound recruitment and renewal calls to current and prospective members.
  • Conduct outreach for special projects such as payment collection, event invitations, or account updates.
  • Triage and respond to inquiries via Zendesk (tickets, email, and chat) with a focus on accuracy, professionalism, and empathy.
  • Answer phones and direct calls appropriately.
  • Manage and update membership data within Salesforce (or other CRM), ensuring accuracy and completeness.
  • Generate reports, process memberships, send invoices, and track payments.
  • Maintain positive vendor and partner relationships, ensuring effective communication and collaboration.
  • Support cross-departmental initiatives by providing administrative and technical assistance.
  • Contribute ideas and feedback as a thought partner to strengthen internal workflows and improve the member experience.
  • Participate actively in organization-wide meetings, convenings, and events.
  • Perform other duties as assigned.

Qualifications

• • Minimum 3 years of customer service or membership-related experience.
  • Associate or bachelor’s degree preferred but not required.
  • Exceptional attention to detail, organizational skills, and ability to manage multiple priorities.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills with a commitment to providing a positive and professional member experience.
  • Technologically confident and eager to learn new systems quickly; experience with Salesforce, Zendesk, or similar platforms is a plus.
  • Proven ability to adapt to change, problem-solve, and work effectively both independently and collaboratively.
  • Experience managing vendor relationships or external partnerships preferred.
  • Familiarity with the nonprofit sector is a plus.
  • Bilingual in English and Spanish is a plus

Work Environment and Additional Details

• • Hybrid role with initial in-person work required.
  • Standard office environment; primarily computer-based work.
  • Occasional evening or weekend hours for events (3–4 times per year).
  • Accommodations available for workspace setup.

Maryland Nonprofits is an Equal Opportunity Employer committed to cultivating a diverse workforce and equitable workplace. We encourage applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, gender identity and expression, age, national origin, veteran status, and disability. All qualified candidates will be given equal opportunity.

We are looking for talented and passionate individuals to join our team and help us make a difference in the world. Apply today and learn more about our benefits package and why we are a great place to work!

We offer a competitive benefits package that includes:

• Competitive salary and benefits package
• Medical, dental, and vision insurance
• Paid time off, including vacation, sick, and personal days
• Tuition reimbursement
• Professional development opportunities
• A healthy and supportive work environment