Business Systems Analyst

Job Title: Analyst, Business Systems

Job Location: Remote eligible

JOB SUMMARY

The International Economic Development Council (IEDC) has undertaken a digital transformation that will serve as a strategic upgrade and integration of technology across all areas of the organization. The transformation will enable a fundamental change in IEDC's operations, stakeholder experiences, and culture. IEDC is in the systems selection phase of this transformation and will enter the implementation phase in Q3 2025. The Analyst, Business Systems will play an integral part in the implementation of these systems and once deployed, leverage them for continuous improvement in business processes and stakeholder experience.

ESSENTIAL JOB FUNCTIONS & KEY OUTCOMES

The Analyst, Business Systems will work closely with all IEDC team members to analyze business processes, identify improvement opportunities, and lay the foundation for and subsequently implement data-driven solutions through a variety of new systems, including a customer relationship management (CRM) platform, learning management system (LMS), event management system, website platform, and more. This role bridges the gap between business needs and technology solutions, with a focus on using data and emerging technologies to drive business value.

Key Areas of Responsibility

• Map and document current business processes across teams/workstreams and create, collaborate, and implement new processes in systems
• Establish a foundation, aggregate, and analyze data to identify trends, patterns, and opportunities for improvements in business operations and customer experiences
• Administer IEDC's association database, including but not limited to: designing and implementing custom business workflows and processes; configuring dashboards, reports, and opportunity pipelines; ensuring data quality and integrity; and providing end-user support
• Support the development of business requirements for digital transformation initiatives
• Create clear, concise reports and presentations, both from standard dashboards and custom analysis, to communicate findings to stakeholders
• Assist in tracking and reporting on key performance indicators (KPIs)
• Participate in user acceptance testing for new solutions
• Monitor the effectiveness of implemented changes and suggest and implement subsequent refinements
• Utilize process improvement methodologies to streamline and improve overall user experience
• Support the evaluation of AIdriven tools
• and automation opportunities within business processes
• Create and maintain documentation of business processes and system requirements
• Assist in establishing data governance policies and ensuring data accuracy, consistency, and integrity across platforms
• Other duties as assigned or required

EDUCATION, EXPERIENCE & CREDENTIALS

Required qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field
• 3-5 years of relevant professional experience as a Business Systems Analyst, Process Improvement Analyst, CRM Administrator/Analyst, or similar role

Knowledge, Skills & Abilities

• Understanding of data analysis techniques and tools for statistical analysis, data mining, and visualization (PowerBI experience required)
• Experience with business process modeling notation (BPMN) or similar methodologies
• Experience managing Microsoft Dynamics 365 CRM and developing workflow processes with Power Automate
• Knowledge of process improvement frameworks (Six Sigma, Lean, etc.)
• Understanding of data governance frameworks and data quality management
• Understanding of AI concepts, tools, & potential business applications, including agentic AI
• Experience in requirements gathering, documentation, and stakeholder interviews
• Experience facilitating workshops and process mapping sessions with groups of varying technical backgrounds
• Strong analytical and problem-solving skills
• Self-motivated with the ability to own projects and work independently
• Ability to work collaboratively and with transparency
• Strong attention to detail and organizational skills
• Ability to translate complex technical concepts into business language
• Excellent verbal and written communication skills, comfortable presenting to various audiences
• Solution-oriented mindset with continuous improvement as a guiding principle
• Professional demeanor with strong interpersonal skills
• Proficiency in cloud-based Microsoft 365, including Microsoft Teams and SharePoint, Zoom, and association management software
• Commitment to the mission and values of IEDC

COMPETENCIES

Core Competencies

• Accountability
• Adaptability
• Collaboration & Teamwork
• Critical Thinking & Problem Solving
• Diplomacy & Confidentiality
• Member & Stakeholder Engagement
• Outcomes & Solutions Oriented
• Program & Project Management
• Technical Expertise & Credibility
• Values & Prioritizes Diversity, Equity & Inclusion (DEI)

SALARY & BENEFITS

The expected salary for this position is between $79,200 - $103,900 based on the successful applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and additional considerations.

IEDC has a generous benefits program that includes health, dental, vision, term life, and disability insurance, plus sick and annual leave, federally recognized holidays, a cell phone benefit, a 401(k) plan, and an annual professional development stipend.

WORKING CONDITIONS

This position is eligible for remote work within the United States. Candidates within commuting distance of Washington, DC are considered local and have the option to work from IEDC’s offices. If not located within commuting distance of our Washington, DC office, candidates must be located in the United States, have reliable access to dedicated high-quality internet service, and be willing to accommodate an Eastern U.S. schedule of operations. This position is not eligible for visa sponsorship.

In addition, this position requires:

• • Occasional weekend and evening work
  • Some overnight, out-of-town travel (10-15%)
  • Occasional travel to the IEDC office

While performing the duties of this job, the employee is required to occasionally talk, hear, stoop, bend, kneel, frequently sit for extended periods of time; and continuously operate a computer and use manual dexterity for tasks such as keyboarding. The job requires occasional sedentary physical effort of lifting, pushing, pulling, and carrying objects weighing up to 25 lbs. The mental demands of the job include continuous comprehension, organizing and reading and writing; frequently engage in reasoning, decision making, and interpreting and analyzing data; and occasionally requires resilience.

International Economic Development Council is an Equal Opportunity Employer who encourages applications from women, people of color and other members of underrepresented groups who will contribute to the diversity of its staff.

ABOUT IEDC

IEDC is a non-profit, non-partisan membership organization that, for nearly 100 years, has been helping economic developers around the world facilitate economic well-being in their communities. It is the largest organization of its kind supporting this profession.

To Apply

Interested candidates should submit a resume and cover letter to careers@iedc.org. Applications submitted without cover letters will not be considered.