Family Services Coordinator

Lutheran Settlement House is part of a movement rooted in radical compassion and focused on making lasting, meaningful change in people’s lives and in our community. The voices of our clients guide our work, telling us what support they need and what needs to change in our city. Our staff shares deeply held values that make us a welcoming, responsive, and reliable safe haven for some of Philadelphia’s most vulnerable populations. We accompany our clients in times of crisis, we are catalysts for building community, and we joyfully celebrate the strength of those we serve. If this sounds like you, if you’re looking for a workplace where you can live out your values and a workplace that values your growth and development, we invite you to apply.

Scope of the position:

Under the supervision of the Assistant Director of the Bilingual Domestic Violence Program (BDVP), the Family Services Coordinator is primarily responsible for maintaining consistent and supportive contact with families residing in permanent support housing. Conducts case management services including assessment, goal planning, advocacy, linkage to community resources, and support in obtaining permanent housing. This position follows a hybrid schedule, typically consisting of at least 3 days on-site following a 90-day probation period and based on program needs. This role requires occasional after hours and weekends with flex time provided in exchange.

Essential Duties and Responsibilities

• Provides weekly intensive case management, advocacy, and supportive services to survivors of domestic violence and their families residing in permanent supportive housing, Sheila Brown.
• Meets residents onsite at the housing program, primarily during daytime hours, with evening availability as needed based on specific circumstances.
• Maintains accurate and up-to-date client records in accordance with agency standards and best practices.
• Organizes and facilitates community meetings and support groups for residents.
• Develops and maintains contact with other agency staff and local service providers to create individualized services for residents and their families.
• Provides scheduled hotline coverage and participates in an on-call rotation to address after-hours crises for Sheila Brown program.
• Meets regularly with supervisor to review service delivery, program activity, and ensure compliance with agency standards, including routine documentation audits.

Additional Responsibilities

• Provides monthly case management and support to aftercare residents in independent housing.
• Offers life skills support to help residents address and overcome identified challenges.
• Assists residents with housing applications (e.g., PHA, Section 8) and supports them through housing-related processes for independent housing.
• Maintains current resource and referral information on services related to domestic violence, substance use, housing, child and family services, and healthcare.

Qualifications:

• An Associate’s or Bachelor’s Degree in the field of human services, social work, or related field is preferred but not required.
• At least 2 years’ experience in providing case management is required.
• The individual is expected to demonstrate understanding of the dynamics of domestic violence, knowledge of community resources, and sensitivity to the needs of domestic violence victims and their families.
• The individual is expected to present good listening skills, demonstrate effective problem-solving skills, and must be able to work with a diverse group of individuals
• Completion of a state mandated 40-hour domestic violence training and 5 hours of double staffing is required; can be completed upon hiring.
• Bilingual English and Spanish preferred.
• We strongly encourage BIPOC applicants. We aim to have our staff diversity mirror our client population.

LSH is committed to creating an inclusive experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or identity, we firmly believe that we serve our communities best when everyone feels free to be their most authentic self.

We value diversity and are committed to promoting it! We are an equal opportunity employer and applicants from all backgrounds are strongly encouraged to apply.

• Our benefits include low cost medical, free dental and vision insurance, as well as agency-funded life and disability insurances.
• We offer 8-weeks paid parental leave for staff (eligible after one year of service) who give birth, adopt, or foster a new child in their home.
• Our paid time off package includes an annual 3-4 weeks of vacation, 12 days of paid sick time, and 5 personal days to use at your discretion.
• We observe 16 organization-wide holidays, and an early close on Fridays during the Summer.
• Our 401k retirement savings program offers a 1% match, and we offer pre-tax flexible spending accounts for health, travel, and dependent care.
• We value growth and learning, and offer trainings and conference participation whenever possible. We value the voices of our staff, and we offer mini-grants for staff to pilot new ideas in their work.
• We are offer flexibility for classes, internship possibilities within our organization, and the availability for social work licensure supervision.
• We understand that employees are people first and foremost, and are committed to an overall supportive and flexible organizational culture.
• Our work is critical but we know it’s not easy, so we aim to infuse joy wherever possible. Whether we are offering free yoga and exercise classes, ending all-staff meetings with Karaoke or Bingo, or committing steadfast to a snack-based meeting culture – we aim to balance the weight of our work with laughter and levity as often as we can.

Proficient in English (reading/writing/verbal communication), Bilingual English and Spanish preferred, and compensated commensurately.