Integrated Care Program Team Manager

Intergrated Care Program Team Manager

The Integrated Care Program Team Manager will oversee and guide all aspects of integrated care management, including supervision of care management staff, project management, and the implementation of managed care initiatives. They will ensure programs effectively integrate health care, behavioral health, and long-term services and supports (LTSS) in alignment with contract requirements, MassHealth guidelines, and MVES policies. Acting as a key leader, the Manager will drive program quality, foster staff development, and support the delivery of person-centered, coordinated care for the individuals and families served.

Schedule: This position is full-time, exempt, and onsite 2-3 days a week (35 hours/week). No nights or weekends.

Compensation: Starting annual salary of $62,500 – $67,000, depending on experience, with an additional 6% for bilingual fluency. Enjoy benefits that start as of day 1 of employment and our generous paid time off package.

With a refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds and a satisfying balance between your work and personal life, why not join the Mystic Valley Elder Services' Team

Depending on your role and your hours, we offer:

• Flexible scheduling
• Competitive salaries
• Medical, Dental, and Vision starting day 1
• 403b Retirement Plan with agency contribution after 2 years of employment
• 3 weeks accrued Vacation time
• 3 weeks accrued Sick time
• 13 Paid Holidays
• 30 personal hours
• Ample free parking
• Tuition reimbursement
• Employee referral bonuses of up to $2,000

Job Activities

Key activities of the position are below. Additional duties may be assigned as required.

Top 5 Key Activities:

• Ensure that GSSC/ICC/ are delivered in accordance with all state, contract, and MVES requirements
• Collaborate and coordinate communication between MVES staff and the Managed Care Organization (MCO)/ clinical and administrative staff
• Act as a liaison to the MCOs/ on LTSS, and other issues
• Develop, update, and improve team and program processes and tools
• Participate in the implementation of a plan of correction based on audits completed

Other Activities:

• Interdisciplinary case conference on urgent/high risk/complex cases with internal and contracted staff
• Lead in supervising, mentoring, and training GSSCs/ICCs
• Participate on applicable committees and workgroups inside and outside the agency

Key Success Measures:

• Percentage of timely assessments
• Satisfaction of customers with case management
• KPIs of direct reports

Qualifications:

• A Bachelor's degree in business or related field required; or Registered Nurse or Licensed Social Worker with at least two to five years of management and supervisory experience in a health care, home health, or human service setting
• Strong analytical, managerial, communication, and leadership skills
• Proven supervisory and project management skills
• The ability to manage multiple high-priority objectives/projects
• Understanding of the Massachusetts health and Integrated Care industry, including risk management, compliance, and regulatory requirements
• Excellent interpersonal skills with demonstrated ability to communicate effectively
• Highly resourceful team player, with the ability to work effectively independently or as a team
• Demonstrates a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improved
• Expertise in the following platforms: Microsoft 365 (Word, Outlook, Teams, Excel, and PowerPoint), Adobe Pro, Zoom and other web-based applications
• Private mode of transportation

Preferred Requirements:

• Bilingual fluency in languages commonly spoken by MVES consumers (e.g., Spanish, Haitian Creole, Mandarin, Cantonese)

Physical Requirements of the Job:

• Ability to lift, push, pull and carry objects frequently weighing up to 10 to 15 pounds.
• Ability to climb up and down stairs unassisted.
• Ability to travel to the community to perform visits at clients' homes.
• Work requires regular standing, stooping, and bending.

Mystic Valley Elder Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.