Associate Director of Membership

ABOUT INDIANA AFTERSCHOOL NETWORK

The Indiana Afterschool Network (IAN) wants every young person in Indiana to have the best chance at making a great life for themselves and a positive impact in their communities. We believe out-of-school time programming (i.e., before school, after school, and during the summer) can play a major role in that. For more than two decades, IAN has been committed to supporting the organizations that provide out-of-school time (OST) programming. Our commitment to those programs has included supports and resources that promote continuous program quality improvement, increasing families’ access to OST programming, and advocacy that help to shape the environments in which OST program providers serve. In short, we are committed to serving the program providers that directly serve Indiana youth.

POSITION SUMMARY

IAN’s Associate Director of Membership is responsible for leading and implementing IAN’s statewide membership program, ensuring it serves as a cornerstone for advancing out-of-school time (OST) programs across Indiana. This role strengthens provider engagement, fosters relationships, and ensures IAN’s membership program is valuable for members, data-driven, sustainable, and aligned with organizational goals.

The Associate Director will support IAN’s mission of advancing learning beyond the school day by helping providers access resources, training, and advocacy while mobilizing members to contribute to a strong statewide network.

Location

The Associate Director of Membership must live in Indiana.

Ideal Candidate

Customer-Oriented, Data-Informed/Analytical, Organized, Relationship-Builder, Self Starter, Strategic Thinker

MAJOR RESPONSIBILITIES

Membership Program Implementation

• Lead the ongoing management of IAN’s Membership Program, with a focus on recruitment, retention, and engagement across all membership categories (Organizational, Professional, Affiliate).
• Operationalize the Membership Program strategies by:
  • Quantifying and connecting with providers statewide.
  • Collecting and analyzing membership data to inform strategy, quality improvement, and advocacy.
  • Measuring IAN’s membership impact through participation, engagement, and outcomes.

Member Engagement & Support

• Provide onboarding, technical assistance, and customer support to members through the membership portal and tailored sessions.
• Coordinate consistent presentations and communications across IAN’s 11 Engagement Regions, supporting local leaders and IAN’s regional convenings.
• Facilitate networking and peer-learning opportunities to strengthen provider relationships and field connections.
• Build relationships with members to better understand member needs and to ensure a positive experience for members.

Advocacy & Data Integration

• Ensure member engagement advances IAN’s advocacy platform by mobilizing members for campaigns, Statehouse Day, and other initiatives.
• Partner with IAN’s Advocacy and Engagement teams to integrate membership data into policy strategies and quality improvement initiatives .
• Support the development of the annual State of OST Report by curating and analyzing member data.

Collaboration & Partnerships

• Work closely with Engagement Team staff (Advocacy, Engagement, Development) to align membership activities with IAN’s strategic goals.
• Serve as liaison to Provider Council members regarding membership initiatives.
• Build relationships with partners, and affiliates to expand membership value and influence.

Other duties as assigned.

Demonstrated Skills & ABILITIES

• Demonstrated success in recruiting, retaining, and engaging members or stakeholders.
• Strong skills in relationship-building, communication, and customer service.
• Experience in managing projects to completion, with ability to balance multiple priorities.
• Proficiency with CRM systems and digital platforms (Salesforce preferred).
• Demonstrated commitment to equity, inclusion, and cultural competence in professional practice.
• Preferred:
  • Knowledge of Indiana’s OST landscape and policy environment.
  • Experience in mobilizing stakeholders for advocacy campaigns.
  • Skilled in data collection, analysis, and reporting to demonstrate program impact.
  • Background in facilitating professional development, networking, or regional convenings.
  • Strong understanding of nonprofit membership models and revenue generation.

Qualifications

• Bachelor’s degree or equivalent experience in nonprofit management, education, youth development, or a related field.
• Minimum of 3–5 years of experience in membership programs, engagement, or provider services.
• Ability to travel across Indiana and work independently with initiative.
• Experience working OST, youth development, or education sector preferred.