Human Resources Generalist

Job Summary:

La Raza Community Resource Center (La Raza CRC) is a bilingual, multi-service non-profit organization dedicated to meeting the social services, immigration, educational, and leadership development needs of low-income families and individuals. La Raza Community Resource Center is located in the heart of the historic San Francisco Mission District, the vibrant cornerstone of San Francisco's Latino community. We have been serving the community for over 50 years. Our Social Services Program services include a food pantry, family counseling, educational workshops, support groups, rental assistance, and many other services. Our Immigration Program attorneys provide both affirmative family-based immigration services and removal defense. All of our legal and social services are free (subsidized).

The Human Resources Generalist is passionate about the mission and vision of La Raza CRC. This job requires the ability to build meaningful relationships with a diverse range of individuals with an emphasis on excellent interpersonal communication. The Case Manager is responsible for agency wide HR related duties and works closely with the Chief of Staff and Executive Director to carry out responsibilities in supporting the following areas: HR policies and procedures, employee relations, training maintenance and assistance, performance management, onboarding, policy implementation, recruitment, diversity and inclusion initiatives, help define and improve La Raza CRC’s work culture and employment law compliance.

Responsibilities:

HR Administration

• Collaborates with senior leadership to understand the organization's goals and strategy related to staffing, recruiting, and retention.
• Manage outside benefit administrators and other HR supporting contractors (Rippling point of contact for all HR-related components and administration. Healthcare/benefits point of contact, Heffernan Insurance Brokers).
• In conjunction with Finance, administer the organization's 403(b) plan including: monitoring compliance with plan rules and federal regulations, approval of transactions (loans, distributions, etc), discrimination testing and audit support, as well as being responsible for filing annual 5500 filings.
• With the Executive Director and Chief of Staff, plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organization’s human resource compliance and strategy needs.
• Serve as the first point of contact for all staff and provide day-to-day directions and support for all aspects of human resources.
• Develop relationships with all employees and advise on HR, cultural, and other organizational concerns.
• Lead in developing and implementing the staff evaluation process.
• Counsel and advise staff, including management team, on work-related issues on human resources related topics.
• Work with the organization's outside attorney on HR related issues as needed.
• Maintain personnel files and disciplinary action forms.
• Oversee semi-monthly, multi-state payroll for all employees, in absence of finance manager.
• Participate in the cross-departmental team that facilitates, plans, and develops all staff annual retreat.

Recruitment and Retention

• Manages and oversees the full-scale recruiting and hiring of all staff and positions in the organization from start to finish in collaboration with the Executive Director and Chief of Staff.
  • Develop and write job descriptions.
  • Source and recruit qualified candidates through various channels.
  • Conduct interviews and support hiring managers.
  • Manage the onboarding process for new hires and interns
• Administer or oversee the administration of human resource programs including but not limited to, compensation, benefits, and leave; disciplinary matters, disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Develop and operationalize the performance evaluation process.
• Support employee growth and development by connecting staff to professional development and training opportunities.
• Drive employee engagement and satisfaction through ongoing learning and development.

HR Compliance and HRIS Administration

• With Finance and Operations, make certain that all administrative systems and processes are highly reliable, finely tuned and well delivered with an aim toward pro-action rather than reaction.
• Ensure compliance and consistency with office practices and policies and compliance with all employment related laws, including state and federal laws (including EEO/Affirmative Action ERISA) and other relevant regulations and policies.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management.
• With the Chief of Staff, research and recommend relevant insurance products (fidelity bond, property and casualty, management errors and omissions, etc.).
• With the Chief of Staff, negotiate related contracts, manage relevant vendor relationships.
• Develop, manage and implement personnel policies as needed.
• Manage and update HR systems to maintain data integrity.
• Generate HR reports on various activities and data, such as turnover
• Participation in all germane staff meetings and agency events.
• Other duties assigned as necessary and related.

Qualifications:

• Communication and Interpersonal Skills: Ability to communicate clearly, build trust, and handle sensitive conversations with employees and leadership.
• Knowledge of HR Best Practices: Understanding of current labor laws, employment regulations, and HR best practices.
• Organizational Skills: Proven ability to manage multiple priorities and maintain a high level of confidentiality.
• Problem-Solving Skills: Ability to mediate disputes and resolve issues fairly and efficiently.
• Discretion: High level of professionalism and discretion in handling sensitive employee information.
• Cultural Sensitivity: The ability to navigate the diverse needs and backgrounds of staff and volunteers.
• Patience, compassion and empathy when working with staff.
• Stress Management - Ability to practice self-care habits and emotional regulation to notice earlier signs of burnout and communicate with supervisor.
• Knowledge of federal and state employment laws and regulations.
• Strong understanding of the entire HR lifecycle, including recruitment, benefits, compensation, employee relations, training, and development.
• Bachelor’s degree in human resources, business administration, organizational development, or related discipline proving foundational knowledge.
• SHRM Certified Professional, or PHR-HRCI credential.
• 2+ years’ of HR experience or in a related customer service role.
• Proficiency in Microsoft Office applications: Outlook, Word, Excel, and PowerPoint.
• Bilingual English/Spanish fluency, both oral and written.

• Employer-paid Kaiser Health insurance, with Kaiser Vision including employer-paid coverage for dependents.
• Employer-paid Dental UNUM PPO with Ortho, including 50% coverage for dependents.
• Employer-paid Supplemental UNUM EyeMed, for employees.
• 403(b) retirement plan, with employer match up to 3% after 1 year of employment.
• Employee Assistance Program (EAP).
• 35 hour work week.
• Daily paid lunch hour.
• Three (3) paid wellness days per year.
• Vacation: two (2) weeks per year increasing 50% every 2 years up to four (4) weeks.
• Sick Leave Including paid family time
• Holidays: 14 paid per year (includes birthday).
• Paid Parental Leave (Per the San Francisco Paid Parental Leave Ordinance).
• Opportunity for Professional Development.
• As a 501(c)(3) organization, we qualify for the Public Service Loan Forgiveness Program.

Bilingual English/Spanish fluency, both oral and written.