Online Community Manager

Who We Are

Hispanic Federation (HF) is the nation's premier Latino nonprofit membership organization. Founded in 1990, HF supports Hispanic families and strengthens Latino institutions through grantmaking and direct services in the areas of education, health, immigration, civic engagement, economic empowerment and the environment. The values that drive our work include equality, fairness, diversity and empathy.

Who We Seek

Hispanic Federation is seeking an Online Community Manager to lead the growth and daily operations of our online learning and community engagement platform. This is a strategic and community-centered role ideal for someone with experience in online learning environments, online community management, and nonprofit capacity building. The Online Community Manager will sit within HF’s Capacity Building team and collaborate across departments to create a vibrant, digital space for nonprofit professionals to learn, connect, and grow. The manger work closely with HF grantee partners, training facilitators, and subject matter experts to ensure our community fosters peer learning, resource sharing, and skills development.

This position is hybrid and will require onsite presence either in the office or on the field with a minimum of 10 days onsite.

Position Location: New York, NY or HF Regional Office

Reports to: Senior Director for Capacity Building

Job Duties and Responsibilities

• Serve as the lead administrator for HF’s community engagement platform (e.g., Circle.so or similar), overseeing day-to-day operations and user experience.
• Build and implement a community content roadmap, including workshops, resource libraries, discussion prompts, and spotlight features.
• Design and manage online engagement strategies to deepen participation, encourage peer-to-peer support, and showcase community voices.
• Collaborate with the capacity building team to align community activities with HF’s technical assistance, grantmaking, and professional development initiatives.
• Moderate the platform to ensure an inclusive, respectful, and productive environment.
• Identify recurring themes, needs, and feedback from community users to inform programmatic improvements and resource development.
• Plan and host virtual meetups, webinars, office hours, and occasional in-person gatherings to foster deeper connection and learning.
• Track and report on key engagement metrics, user activity, and learning outcomes.
• Support the planning and facilitation of structured learning cohorts or thematic working groups within the community.

Skills and Qualifications

• 2+ years of experience in online education, nonprofit capacity building, community management, or ed-tech environments.
• Strong understanding of Latino-led and Latino-serving nonprofit organizations, especially small to mid-size community-based groups.
• Proven ability to manage digital platforms, drive user engagement, and produce community-centered content.
• Exceptional written and verbal communication skills, with an eye for plain language and cultural relevance.
• Ability to speak and write in Spanish is strongly preferred.
• Data-informed and user-centered approach to program design and decision-making.
• Collaborative, proactive, and comfortable navigating ambiguity in a fast-paced environment.
• Strong understanding of Latino and social justice issues and a commitment to Hispanic Federation's mission and core values.

Compensation and Benefits

The salary range for this position is $60,000 - $65,000 and is commensurate with experience. Compensation comes with a robust benefits package with fully paid medical, dental, vision insurance available as of the first day of employment; 403(B) retirement plan with a company match after 6 months of service; access to flexible spending and pre-tax commuter benefits.

Full time employees enjoy 15 vacation days and have access to 8 sick days and 4 personal days.

To Apply

Please submit a résumé and cover letter detailing your interest and qualifications via this portal. No telephone calls or emails will be accepted regarding this position, and only selected candidates will be contacted.

Hispanic Federation is an equal opportunity employer and does not discriminate against actual or perceived race, color, religion, gender identity, gender expression, age, national origin, creed, disability, marital status, sexual orientation and/or other protected categories.