Associate, Communications (Social Media)

SUMMARY

The Associate, Communications Social Media will help drive USA for UNHCR’s digital presence by creating and publishing engaging content across platforms including Facebook, X, LinkedIn, Instagram, TikTok, and Threads.

This role will support content planning, copywriting, graphic design, and video production, while monitoring engagement and analyzing performance to inform strategy. The Coordinator will also research trends, pitch creative ideas, collaborate across teams, support influencer outreach, and contribute to live event coverage. With strong creativity and organizational skills, the Coordinator will play a key role in strengthening the organization’s online voice and advancing its mission.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Contribute to the organization’s digital content strategy through day-to-day management of USA for UNHCR’s social media platforms, including Facebook, X, LinkedIn, Instagram, TikTok, and Threads.
• Collaborate with the Social Media team to develop and maintain a monthly content calendar.
• Draft and schedule social media posts by writing copy, designing graphics, preparing photo/video assets, and managing content in scheduling tools.
• Produce short-form videos, including scripting, editing, and recording, while ensuring brand, tone, and accessibility standards are upheld.
• Research emerging social trends and recommend creative ideas to expand reach and engagement.
• Monitor community engagement, flagging inappropriate comments and fostering a safe online environment.
• Support organic and paid promotions: launch campaigns, track performance, and report insights to improve strategy.
• Partner across departments to address organizational social media needs and support live coverage of events.
• Write and publish blog content amplifying refugee stories; support basic website updates as needed.
• Assist with influencer vetting and outreach, escalating risks or brand concerns when necessary.
• Track and analyze performance metrics to build reports and identify opportunities for improvement.
• Other duties as required.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• 2–3 years of experience in communications, social media, digital marketing, or a related field; nonprofit or humanitarian experience a plus.
• Strong writing and editing skills with experience crafting copy for social media and blogs.
• Proficiency with social media management tools (e.g., Sprout Social), content management systems (e.g., Umbraco), and Microsoft Office.
• Basic design and photo editing skills (Canva, Adobe Suite) and video production experience (scripting, editing, publishing).
• Highly organized, detail-oriented, and able to manage multiple projects and deadlines independently.
• Creative, curious, and proactive in bringing new ideas to the team.
• Strong collaborator and communicator, able to work across teams and take direction from leadership.
• Passion for humanitarian issues; experience with refugee issues or global affairs preferred.

WORK LOCATION

Hybrid + New York, NY + May also involve travel to some locations within the company’s region of operations and select donor locations.

COMPENSATION

$65,602-$77,083

DISABILITY SPECIFICATIONS

USA for UNHCR will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

USA for UNHCR is an Equal Opportunity Employer. Refugees and all other protected classes are encouraged to apply.