National STEM Honor Society Customer Service, Member Support & Care Mentor

In this department we add value to our chapters and people at every opportunity. We engage with different public audiences and learn how to effectively communicate with them while supporting our Chapter members and their administrative teams including Directors and Advisors. Our goal is to have new chapters and for those chapters to keep signing up for NSTEM every year. In order to do this we focus on our existing chapters, communicate with them often, and add satisfaction at every opportunity. Team members should have a desire to understand every school and their system, where they are in STEM education, as well as learn how to personalize outgoing emails to build long term relationships and open chapters across the country and the world.

SKILLS REQUIRED: Hard skills will be acquired via Outreach software (the top email personalized email sending software in the market) and email strategy, as well as more soft skills such as connecting with customers, communication, and adaptability. Experience in all aspects of Google Drive, including Google Sheets and Docs. Search Engine Optimization and keyword proficiency is a plus in obtaining relevant and important contact information for future prospects. Utilizing proper time management and organization is key.