Phone Room Volunteer

Similar to other listener-funded radio stations, KPFA’s fund drives involve on-air appeals and special programming to encourage donations, or "pledges", from listeners. Phone Room Volunteers support KPFA by answering donor calls and processing pledges. By being conduits of pledges, Phone Room Volunteers play a critical role in helping raise funds for KPFA and its diverse programming. Phone Room Volunteers report to KPFA’s Membership Coordinator or assigned KPFA staff member.

Responsibilities

• Answer donor calls during KPFA's Fund Drives
• Enter donor and pledge information into KPFA’s donor database.
• Follow KPFA’s phone scripts and volunteer policies and procedures.

Requirements

• Must have experience in a customer service role or transferable skills in this area.
• Must have experience navigating various computer software and applications.
• Must have fundamental computer skills which include using search functions and drop down menus.
• Must attend a 1.5 hour Phone Room Training and Volunteer Onboarding before beginning first shift.

Become a Phone Room Volunteer and learn all about radio! You'll also be able to talk to our station team to learn about new opportunities as they pop up!

2 shift available:

1. Monday - Friday, 8:30 am - 10:00 am
2. Monday - Friday, 5:30 pm - 7:00 pm