Marian House Intake Coordinator

The Intake Coordinator(s) at Marian House provides support to the on-site Benefits in Action Navigators. The Intake Coordinator greets clients, providing education and initial assistance. The Intake Coordinator is the first contact community members have with our organization and thus, is responsible for providing exceptional customer service.

Marian House is one of the largest providers for individuals experiencing homelessness in Colorado Springs. It operates a soup kitchen from 10:30am to 1:30pm, serving a considerable number of people in need. Additionally, Marian House offers a wide array of services: job search assistance, medical services, programs for families, and more.

Benefits in Action at Marian House provides education, benefits navigation, and application assistance onsite at the Marian House weekly (every Wednesday) during the soup kitchen and SET Clinic hours from 10:30am to 1:30pm.

Volunteers must be comfortable using online databases and application systems and have experience with Microsoft Office products. Volunteers are required to complete reporting for this assignment, including of service hours.

Key Responsibilities:

• Complete intake for clients and enter information into database
• Conduct socio-economic needs assessment of clients, document needs, and schedule client meetings with Benefit Navigators as needed.
• Provide a welcoming environment by greeting clients and visitors
• Other duties may be assigned as needed

Schedule: Wednesdays, 10am - 2pm

Expectations: The Intake Coordinator should commit to working 4 hours a week and spending at least 6 months volunteering at Benefits in Action. Volunteers are invited to attend regular staff meetings.

Location: Catholic Charities Marian House; 14 W Bijou St, Colorado Springs, CO 80903

Skills necessary for this position:

• Strong interest in helping individuals experiencing homelessness
• Critical thinking and problem-solving skills
• Good listening skills.
• Attention to detail.
• Experience with Microsoft Office products

Training provided:

• BIA Orientation
• Database Training
• PEAK System Training
• HIPAA & Internet Security Training

Required prior to volunteering: Pass Criminal Record and MVR Background Check