Front Desk Assistant

As a volunteer Front Desk Assistant, you will play a vital role in shaping the daily experience of every person who walks through our doors. This position blends heartfelt hospitality with practical support, helping to keep our space safe, respectful, and organized. Volunteers in this role help ensure that both guests and team members feel welcomed and heard, all while helping our programs run smoothly.

Responsibilities

·Greet each client and visitor with kindness and professionalism

·Answer phone calls and direct inquiries to the appropriate team members

·Help manage front desk paperwork, logs, and basic data entry

·Enforce site guidelines with clarity and compassion - including saying "no" when needed

·Support staff with organizational tasks and help ensure daily operations stay on track

·Maintain a calm and welcoming environment at the entryway

·Handle sensitive conversations with discretion and a non-judgmental approach

Soft Skills That Shine in This Role

·Personable & Approachable - Brings warmth and empathy to every interaction

·Confident & Clear - Able to enforce boundaries calmly and respectfully

·Calm Under Pressure - Maintains composure in emotional or busy moments

·Respectful of Diversity - Engages with cultural humility and affirming language

·Reliable & Present - Shows consistency in attendance and attention to tasks

·Team-Engaged - Communicates effectively and supports the wider team

·Discreet & Trustworthy - Honors the privacy and dignity of all who enter

Helpful Skills & Experience

·Basic comfort with phones and computer systems

·Organizational skills for handling paperwork and entry logs

We welcome volunteers from all walks of life and believe deeply in creating meaningful experiences that celebrate compassion, structure, and dignity. If this sounds like your kind of place, we’d love to have you join us.

-

Watch our video to learn more: Manna House grows