Monitoring & Evaluation (M&E) – Client Feedback Lead

JOB DESCRIPTION

• Position: Monitoring & Evaluation (M&E) – Client Feedback Lead
• Location: Remote, Global
• Language requirement: Fluency in English required; additional languages are a strong advantage
• Contract Term: 12 months, with possibility of extension
• Compensation and Benefits: USD 22,000 - 26,000 USD per annum, with benefits in line with WFD policy, including paid leave days, sick leave days, national holidays, and a medical allowance.
• Reports to: Business Development Manager
• Works closely with: WFD Data Analyst, Platform Managers, Marketing Department

WHO WE ARE

Women First Digital (WFD) is a fully online femtech organization that meets reproductive needs through safe, accessible, and user-centered digital initiatives that connect users to abortion care, contraception, and provider education. We reach millions of people annually with the accurate information, counseling, and referrals they need to make informed health decisions.

WFD is a great place to work, with a fully remote diverse workforce spread across the world.

WFD operates the following three platforms:

safe2choose.org – A Global Hub for Abortion Seekers

safe2choose helps people find accurate, stigma-free guidance on abortion pills and services. It provides a range of digital tools, including country-specific legal, medical, and logistic information, testimonials and pregnancy checkers. safe2choose provides hybrid counselling, combining an AI-driven chatbot (Ally) to answer questions quickly with multilingual human counsellors to manage complex cases. For users that need it, we refer to vetted local providers for on-the-ground support.

HowToUseAbortionPill.org – Training Providers

How To Use supports the nurses, pharmacists, and community providers who are often the first point of contact for abortion care. Through simple and accurate online courses How To Use builds the confidence and capacity of providers everywhere to support women through their abortions.

Findmymethod.org – Expanding Contraception Access

Find My Method empowers users to explore, compare, and access modern contraceptive options in a sexy, inclusive way. It combats misinformation and stigma by providing sex-positive information and answering sticky questions naturally and quickly via our AI-driven chatbot (Myka).

THE OPPORTUNITY

Women First Digital is seeking a Monitoring & Evaluation – Client Feedback Lead to develop and implement a multi-channel strategy for gathering high-quality, actionable feedback from users of our platforms, particularly those seeking abortion information or referred for abortion care. This includes product testing of our products.

This role is essential to strengthening WFD’s “feedback-to-action” cycle. Instead of research for research’s sake, this position focuses on quick, cost-effective, operationally useful data that directly guides content design, platform features, user experience, and operational decision-making.

We are looking for someone who is creative, resourceful, and experienced in driving participation across different contexts and among difficult-to-reach groups - especially young people aged 15-34, who may be hesitant to complete surveys or engage directly.

WFD is a fully remote organisation. This position is a full-time, fully remote position and can be done from any location with reliable internet service. The position is open to nationals of any country.

KEY RESPONSIBILITIES

Develop and Lead WFD’s Global Client Feedback Strategy

• Using identified needs from other departments, design a cost-effective, multi-method, multi-country feedback strategy using online and offline approaches.
• Propose new, innovative mechanisms to increase response rates from young people (15-34 years old).
• Propose sampling methods appropriate for digital users and diverse country contexts.
• Develop efficient payment mechanisms to pay respondents or enumerators.

Implement Feedback Mechanisms

• Work closely with other departments to identify needs. Then design and run online marketing surveys and rapid polls across multiple countries.
• Propose and work with the Tech and Operations team to coordinate digital product testing and improvements.
• Coordinate and run online focus groups, user interviews, and feedback sessions.
• Design questionnaires and manage third-party enumerators when in-person/offline surveys are required.
• Develop and manage contracts with third party providers. Ensure prompt and cost-effective payment of contractors/ respondents/ enumerators (with support from the Finance team).

Ensure Strong Data-to-Decision Linkages

• Work closely with the WFD Data Analyst to ensure seamless flow from data collection → data analysis → insights → decision-making.
• Synthesise findings into short, actionable insights for platform managers and leadership.
• Champion user feedback internally and help teams integrate insights into product features, content, and strategy.

POSITION REQUIREMENTS

Essential

• At least 3 years of experience designing and running online surveys, polls or feedback mechanisms across multiple countries.
• Demonstrated ability to engage hard-to-reach groups, particularly young people aged 15–34 years.
• Demonstrated ability to drive decision-making through data insights.
• Hands-on experience designing digital survey instruments (e.g. SurveyMonkey, Lyssna, Google Forms, KoboCollect).
• Familiarity with data collection in restrictive or low-resource settings.
• Professional written and verbal communication skills in English.
• Ability to work independently, manage multiple tasks, and thrive in a fast-paced, fully remote environment.
• Deep commitment to reproductive rights and stigma-free SRH information.
• Availability to work 40 hours per week (full-time).
• Must have a laptop and a personal phone with a strong and stable internet connection.

Desirable

• Fluency in additional languages (Spanish, French, Portuguese, Hindi, Swahili, Arabic, etc.).
• Experience working in digital health or sexual and reproductive health.
• Experience managing online focus groups or virtual user-experience sessions.
• Experience with data dashboards
• Experience collaborating with data analysts or UX/product teams.

WHAT SUCCESS LOOKS LIKE

• Significant increase in both volume and quality of user feedback across WFD platforms.
• Higher participation rates among young people (15–34).
• Clear, actionable insights regularly shared with platform teams and decisions made based on these insights.
• Improved user experience and platform features informed by feedback.

Fluency in English required; additional languages are a strong advantage