Job
On-Site Support Technician (Pembroke, MA)
Details
Description
As a On-Site Support Technician (OSST), you’ll join Tech Networks of Boston (TNB) as a full-time, hourly employee (not a contract role), eligible for overtime when applicable.
You’ll be based on-site at our client location in Pembroke, MA, working Monday–Friday, 8:30 AM–5:00 PM schedule (on-site). Occasional travel to satellite sites may be required.
This is a great opportunity for a technician who enjoys solving problems, supporting end users in person, and owning the details that keep a site running smoothly. You’ll be part of a conscientious, high-accountability team that moves quickly, communicates clearly, and takes pride in being a trusted partner to mission-driven organizations.
The On-Site Support Technician (OSST) supports end users via ticketing system, email, phone, and in person. The OSST works within the client environment to provide professional, reliable technical support and strong customer service, while following established procedures and collaborating with end users, client contacts, and the Tech Networks of Boston (TNB) team as needed. In addition, this role assists with basic systems administration tasks, security-related support, documentation, and on-site IT projects under the guidance of senior technical staff.
TNB supports professional development, including incentives for earning industry-related certifications.
What You’ll Do
Support end users in person, via ticketing system, phone, and email. Troubleshoot and resolve issues related to:
- Windows PCs/laptops, printers and peripherals
- Devices and basic connectivity
- Support users across tools and access needs, including Active Directory and Microsoft 365
- Install and configure software, upgrades, and hardware as needed:
- Assisting with site-level systems and security tasks, including:
- Supporting Microsoft 365 user access and device management tasks
- Assisting with endpoint security, MFA, and device compliance processes
- Helping maintain basic documentation for systems, procedures, and recurring issues
- Supporting on-site IT projects and coordinating with internal teams or vendors as needed
- Prioritize work in a ticket queue based on urgency and SLAs
- Document work clearly and follow support protocols
- Occasionally travel to nearby satellite client sites (reliable transportation required)
What We’re Looking For
Required
- Associate degree in a computer technology-related field and/or 1–2 yrs of relevant IT support experience
- Experience supporting Windows 10 in a business environment
- Customer-focused communication style with the ability to stay calm under pressure
- Strong troubleshooting mindset: clarify, test, resolve, verify, document
- Reliable transportation for on-site work and occasional travel between sites
Nice to Have
- Experience with Active Directory (password resets, account unlocks, basic access support)
- Experience supporting Microsoft 365 / Office 365 (Outlook, Teams, onedrive, basic admin tasks)
- Familiarity with ticketing systems and support workflows
- Interest in certifications (comptia A+, Network+, Microsoft certs)
- End users feel supported, respected, and productive
- Common issues are resolved efficiently and documented clearly
- Escalations are handled appropriately with strong notes and context
- You work independently while collaborating with the broader support team when needed
- On-site in Pembroke, MA
- Monday–Friday, 8:30 AM–5:00 PM
- Occasional travel to satellite sites as needed
- Apply today to join a team that values patience, reliability, and high-quality service.
What Success Looks Like
- End users feel supported, respected, and productive
- Common issues are resolved efficiently and documented clearly
- Escalations are handled appropriately with strong notes and context
- You work independently while collaborating with the broader support team when needed
Schedule & Location
- On-site in Pembroke, MA
- Monday–Friday, 8:30 AM–5:00 PM
- Occasional travel to satellite sites as needed
- Apply today to join a team that values patience, reliability, and high-quality service.
Compensation & Benefits
Hourly Wage: $25.00
Robust Benefits package, including health, dental, vision insurance, 15 days paid time off, 10 paid holidays, 401(k), and other perks
Professional development funds available
Mileage reimbursement for travel to satellite sites (if applicable)
No on-call / no weekends
Company Overview
A leading MSP for more than 30 years, Tech Networks of Boston (TNB) is committed to providing quality IT services to non-profits and mission-driven organizations. TNB is proud to be an Equal Opportunity Employer. We hire the best talent regardless of gender, race, creed, color, national origin, ancestry, disability, marital status, age, sexual orientation, or veteran status. In addition, TNB promotes and supports a variety of diversity, equity, and inclusion initiatives and sustainability programs.
To learn more about Tech Networks of Boston, check out our website:
Applying
If you are interested in joining our diverse team of professionals, please send your resume and a cover letter detailing why you wish to be considered for this position. No phone calls, please. We will provide a complete job description to all qualified applicants.
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