Warehouse & Operations Manager

Good+Foundation is a leading national non-profit that works to dismantle multi-generational poverty by pairing tangible goods with innovative services for low-income fathers, mothers, and caregivers, creating an upward trajectory for the whole family. The organization partners intensively with a vetted network of social service programs to pair goods – such as cribs, car seats, and diapers – with counseling, employment assistance, co-parenting classes, and more. With operations in New York City and Los Angeles, Good+Foundation has provided more than $124 million in essential goods since 2001. In recent years, Good+Foundation has added a Family Cash grants program to its in-kind donation model, providing nearly $1.5 million in cash assistance to date. Visit www.goodplusfoundation.org for more information.

The LA Warehouse & Operations Manager in Los Angeles plays a pivotal role in Good+LA's success. Responsible for overseeing all warehouse operations, inventory management, and supporting our volunteer program. The Operations Manager is instrumental in ensuring families receive the resources they need to thrive. The LA Warehouse & Operations Manager supervises the LA Warehouse & Donations Assistant position.

PRIMARY RESPONSIBILITIES

Operations & Inventory (65%)

• Supervise day-to-day operations across both LA warehouse locations (West Adams & Bell) ensuring efficient intake, organization, and processing of all incoming product donations
• Supervise and support the Warehouse & Donations Assistant, providing guidance, task delegation, and ensuring efficient warehouse operations.
• Develop and implement best practices for inventory management, staff training, and security protocols in alignment with Good+ systems and in collaboration with the LA Program Director.
• Work with the LA Program Coordinator to prepare and stage product for outgoing donations, volunteer projects, and events, ensuring smooth logistics and sufficient space
• Receive, conduct inventory, and manage all incoming product donations from corporations and individuals, while keeping the LA Program Director and New York office informed and sharing relevant content with the Development team to support donor relations.
• Schedule and coordinate product transfers between warehouse locations, including communicating with and arranging deliveries or pick-ups with couriers, to optimize inventory distribution, space utilization, and timely donation of products to families in need
• Maintain accurate inventory records by auditing, monitoring SKUs, and ensuring timely data entry across systems (e.g., GoCanvas), while compiling and submitting detailed reports to the LA Program Director for oversight.
• Manage and support the filling of monthly product donations in collaboration with the LA Program Coordinator and LA Warehouse & Donations Assistant.
• Collaborate with the LA Program Director and LA Program Coordinator to identify inventory needs, move product strategically, and coordinate auxiliary donations to community partners
• Provide exceptional customer service to both internal and external stakeholders, ensuring prompt communication, support, and resolution of issues
• Maintain a clean, safe, and well-organized warehouse environment by managing layout, storage systems, and safe equipment use, including pallet jacks
• Work with the LA Program Director to coordinate warehouse repairs, facility maintenance, and vendor communications in partnership with landlords and external service providers
• Lift, move, and organize heavy items (50+ lbs.) as needed to support daily warehouse operations and ensure overall flow of goods

Program Support (35%)

• Collaborate with the LA Coordinator to identify products and inventory that support impactful volunteer projects and program events.
• Manage logistics for volunteer initiatives, program events, and training; including facility setup, inventory preparation, and post-event cleanup for both onsite and offsite activities.
• Provide inventory and impact updates to the LA Program Coordinator to highlight the contributions of Good+ volunteers.

Reporting and Supervision:

• This role reports to the LA Program Director.

REQUIRED QUALIFICATIONS

• Enthusiasm for the mission and values of Good+ and a commitment to supporting families and communities in need
• Ability to engage and collaborate effectively with individuals from diverse backgrounds and with varying levels of comfort and proficiency in technology.
• Comfortable working hands-on in both warehouse and professional environments, with a strong understanding of day-to-day logistics
• Prior supervision experience required, with the ability to delegate tasks and provide guidance effectively
• Clear and effective communicator, able to work across teams, vendors, and community partner
• Experience organizing product, managing space efficiently, and prioritizing tasks in a fast-paced setting
• Familiarity with electronic inventory systems; experience with tools like GoCanvas is a plus
• Knowledge of basic warehouse equipment, including safe use of pallet jacks
• Team-oriented with a flexible, proactive approach to problem-solving and supporting mission-driven work
• Spanish-speaking candidates are strongly encouraged to apply

Salary: $68,000 - $70,000 a year annually, with a benefits package that includes fully covered health insurance, a 403(b) retirement plan with a 3% match after two years of employment, FSA accounts for health, transportation, and childcare, as well as 14 paid holidays, 3 weeks paid personal and vacation time, and 6 sick days.

Schedule: This position requires in-person, on-site attendance Monday through Friday. While the primary schedule is Monday to Friday, some flexibility may be needed for occasional evening or Saturday commitments, with advance notice provided.

The benefits package includes fully covered health insurance, a 403(b) retirement plan with a 3% match after two years of employment, FSA accounts for health, transportation, and childcare, as well as 14 paid holidays, 3 weeks paid personal and vacation time, and 6 sick days.

Spanish-speaking candidates are strongly encouraged to apply