Head Greeter and Guest Services Lead at Lincoln Center Theater 

Overview: 

LCT’s mission is to bring exceptional theater to life. Building on a legacy of artistic excellence, LCT strives to expand what is possible: to make the magic of theatre more palpable, empowering visionary artists and extending the invitation for the community to join in celebrating the power of live performance. To see that mission to fruition in a new era at the New York institution, commencing with the current 2025-2026 season, Lear deBessonet assumes the role of Kewsong Lee Artistic Director, alongside Managing Director Mike Schleifer, Executive Producer Barlett Sher, Stacey and Eric Mindich Producer Nicole Kastrinos, Executive Director of Development and Planning Naomi Grabel, and LCT3 Artistic Director and Producer Maria Manuela Goyanes.

Founded in 1985 by Board Chair Hon. John V. Lindsay, Executive Producer Bernard Gersten and Director Gregory Mosher, and led for 33 years by André Bishop, LCT is one of the leading nonprofit theaters in the country, producing an annual season of plays and musicals that have been seen by millions around the globe. It is one of 11 autonomous constituents of the Lincoln Center for the Performing Arts. Each year, the three theaters that make up LCT welcome nearly 300,000 audience members to its home on the Lincoln Center campus.

Over the last 40 years, LCT and its outstanding productions have received many of the highest accolades, including 87 Tony Awards®, 97 Drama Desk Awards, 79 Outer Critics Circle Awards, 33 Obies, 11 NY Drama Critics Circle Awards, and one Pulitzer Prize, as well as two finalists.

LCT Values: 

LCT is dedicated to fostering a theater representative of all of the populations we serve. We are proactively committed to better serve artists, staff, crews, audiences, and broader communities through our organization's values. We welcome applicants who are in alignment with our organization's values of empathy, dignity, and care.

Position Summary:

The Head Greeter and Guest Services Lead serves as a primary front-of-house ambassador for Lincoln Center Theater; ensuring an inclusive, welcoming, and well-organized guest experience during performances. This role functions as an on-the-ground leader while shows are in progress, supporting guest services operations as audiences arrive, and navigating the theater environment.

This position is critical for LCT’s high volume houses including the Claire Tow, Mitzi E. Newhouse, and Vivian Beaumont Theater. The ideal candidate is keen and adept on timing, clarity, accessibility, and emotional awareness to provide excellent guest experiences. The Head Greeter represents the theater’s commitment to hospitality, equity, accessibility, and care and will work closely with our front of house team, and under the direction of our artistic leaders, LCT’s Producer, and LCT3 Artistic Director and Producer.

Responsibilities:

Guest Experience & Hospitality

• Greet all patrons with warmth, professionalism, and cultural sensitivity.
• Serve as a visible, knowledgeable point of contact for audience members during entry.
• Indicate areas for entry (loge, orchestra, etc.) for guests.
• Address guest questions, concerns, or conflicts with empathy and solution-focused communication.
• Assist in distributing items to patrons (i.e., gift bags, special event items, booklets).

Accessibility & Inclusive Guest Care

• Proactively support patrons with disabilities, access needs, sensory sensitivities, or mobility concerns.
• Ensure compliance with accessibility protocols (ADA seating, assisted listening devices, elevators, accessible routes).
• Communicate accessibility information clearly and respectfully, avoiding assumptions about guest needs.
• Collaborate with house management to ensure equitable access to the performance experience.
• Interact with guests using trauma-informed principles: calm presence, clear boundaries, respectful choice, and non-escalation.
• Recognize that guests may arrive with a wide range of lived experiences and emotional states.
• De-escalate tense situations using empathy, neutrality, and professionalism.
• Uphold the theater’s values by fostering an environment where all guests feel safe, respected, and welcomed.

Front-of-House Leadership

• Act as the lead greeter during performances, supporting ushers, guest services staff, and volunteers.
• Manage the greeters, including scheduling, and assessing needs and priorities on site, especially during intermission.
• Communicate efficiently with House Managers, stage management, box office, and security as needed.
• Monitor audience flow in lobby and entry areas to maintain safety, efficiency, and calm.
• Assist with pre-show readiness and post-show egress when assigned.

Qualifications & Experience

• Prior experience in guest services, front-of-house theater operations, hospitality, or customer-facing leadership with a minimum of 3 years.
• Strong interpersonal, verbal communication, and problem-solving skills.
• Ability to remain calm and professional in fast-paced, high-pressure environments.
• Demonstrated commitment to accessibility, equity, and respectful guest engagement.
• Comfort working with diverse audiences, artists, staff, and volunteers.
• Ability to stand for extended periods and navigate stairs and auditorium spaces.
• Full-time, performance-based schedule.
• Evenings, weekends, and holidays are required.

Compensation:

This is a full-time, non-exempt, salaried position with an annual salary range of $60,000 - $62,000. Lincoln Center Theater provides comprehensive benefits including: Paid Medical, Dental, and Vision Insurance, 403(b) and Employer Match, and Paid Time Off.