Development Operations Manager

YWCA USA Overview

YWCA USA is a national organization on a mission to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all. One of the oldest and largest multicultural organizations promoting solutions to enhance the lives of women, girls, and families, YWCA USA has been at the forefront of the most critical social movements for more than 160 years, working on behalf of marginalized communities through advocacy, local programming, and services – from women’s empowerment and civil rights to affordable housing and pay equity, to violence prevention and health care.

Headquartered in Washington D.C., YWCA USA represents almost 200 member YWCAs nationwide. YWCA Member Associations work on the front lines of social change, responding to the specific needs of their communities while upholding the vision and aspiration of the national movement. Nationwide, YWCA services include a wide breadth of policy advocacy and social service programs that support the mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. YWCAs generate institutional change in three key areas: racial justice and civil rights; empowerment and economic advancement of women and girls; and health and safety of women and girls.

Through its affiliation with the World YWCA, YWCA USA is part of a global movement to elevate the status of ALL women and girls. The World YWCA works for women’s empowerment, leadership, and rights in more than 120 countries and 20,000 local communities. It is united by a shared vision that, by 2035, young women and girls will transform power structures to create justice, gender equality, and a world without violence and war, leading a sustainable YWCA movement inclusive of all women.

Position Summary

The Development Operations Manager serves as the strategic and operational engine of YWCA USA’s national fundraising function. Reporting to the Vice President of Development, this role leads the systems, processes, data practices, and cross‑team workflows that enable effective donor engagement and sustainable revenue growth. Working within YWCA’s Raiser’s Edge ecosystem, the Manager ensures high‑quality data, timely and accurate gift administration, reliable reporting, and smooth internal coordination across Development, Finance, Marketing & Communications, and Programs.

This position will play a key role in strengthening organizational fundraising capacity. This role is well‑suited for someone eager to grow as a leader, coach others on effective data and operations practices, and build a best‑in‑class development operations function for a national movement. Ideal candidates bring hands‑on experience in development operations and Raiser’s Edge, with comfort using tools such as Asana and Excel.

Responsibilities

Donor Data & Systems

• Oversee and ensure timely, accurate processing of all gifts and pledges across donation channels. Partner with Finance on monthly and quarterly reconciliation.
• Maintain high‑quality donor and organizational records through routine audits, data enrichment, and strong data‑entry standards.
• Develop, manage, and optimize fundraising systems (Raiser’s Edge, Mailchimp, Omatic, Asana, etc.) to support efficient, integrated operations.
• Maintain SOPs and internal training materials; coach staff on system use and data best practices.
• Represent Development in cross‑functional working groups and lead improvements to workflows, documentation, and data systems.
• Serve as the primary contact for donation platforms and development‑specific vendors.

Data Analytics & Insights

• Develop and maintain dashboards that track key metrics, including progress to goal, donor retention, portfolio activity, and pipeline health.
• Analyze fundraising data to identify trends and opportunities; present actionable insights to Development leadership.
• Manage imports, integrations, and automation to ensure reliable data flow across Raiser’s Edge and related systems.
• Support portfolio optimization and moves management through reporting, segmentation, and data analysis.
• Help define, monitor, and report on KPIs and performance benchmarks.
• Partner with the Director of Development, IT, and other stakeholders to improve reporting, segmentation, and data use across the organization.

Donor Relations

• Ensure timely, accurate acknowledgment letters and donor‑facing operational communications.
• Manage donor mailing lists, segmentation, and suppression rules to support targeted outreach.
• Streamline processes supporting donor cultivation and stewardship, ensuring teams have the tools and information needed for meaningful engagement.
• Collaborate with Development, Communications, and Programs to support events, donor travel, stewardship activities, and cultivation touchpoints.
• Maintain confidentiality of donor and organizational information.
• Other duties as assigned in support of Development team goals.

Experience, Education, Proficiencies, and Values

• Experience, Education, and Certifications
  • Bachelor's degree in computer science, information technology, nonprofit management, or business administration is also an advantage.
  • In recognition that formal education is not always financially accessible, we value and acknowledge relevant experience as a substitute for traditional qualifications.
  • Minimum of 5+ years of direct experience working with a donor database CRM in a nonprofit environment, preferably Raiser’s Edge, with expertise in gift processing, reports, and dashboards.
  • Strong understanding of fundraising best practices and development operations.
  • Knowledge of accounting principles as they relate to fundraising practices.
• Proficiencies
  • Demonstrated commitment to promoting diversity, equity, and inclusion, and creating an inclusive and welcoming environment for all members of the organization, including staff, clients, volunteers, and service partners.
  • Demonstrated commitment to continuous process improvement, resourcefulness in setting priorities, creating efficiencies, and guiding investment in people and systems.
  • Adheres to a high level of discretion and ethical standards in fundraising.
  • Able to work cross-functionally with various internal and external stakeholders.
  • Proficient in using Raisers Edge NXT and other CRMs with a high level of computer literacy.
  • Strong understanding of fundraising best practices and development operations.
  • Knowledge of accounting principles as they relate to fundraising practices.
• Values and Attributes
  • Highly organized, detail-oriented, and able to prioritize tasks, meet deadlines, multi-task, and work under pressure.
  • Strong written and interpersonal communication skills, with a customer service-oriented mindset and patience.
  • Innovative thinker, with a track record of translating strategic thinking into action plans and measurable results.

• Generous Leave Benefits
• Sick Leave Benefits
• 12 Weeks of Paid Parental Leave
• Paid Holidays
• Health Insurance
• Dental & Vision Insurance
• Group Life, Accidental Death & Dismemberment Insurance
• Long-term Disability Insurance
• Short-term Disability Insurance
• Employee Assistance Program (EAP)
• Worldwide Travel Assistance (WTA)
• Flexible Spending Account
• Retirement Plan